Tag: financial services
Improving the Banking Customer Experience - An Internal Perspective
Banking organizations are fraught with silos. Operating this way must feel like looking at the world through a straw, I imagine. With a limited view, your ability to affect change is thwarted by the distortion of the full magnitude of any given situation. With this narrow...
BPM in Financial Services
A few weeks back we attended the SIFMA Financial Services Technology Expo in New York City. Though I wasn’t able to attend, the rumors in the hallways are that it was a very successful, and fun, event. Bummed I missed...
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