I have to admit... I don’t really know how our customers use OpenEdge. I do know there are a ton of customers - over 65,000. And, if that weren’t enough, there are over 1,500 partners too. What's more, many of them are in-production with SaaS offerings.
Damn, that’s a lot.
(If any analysts are reading... just think about the opportunity of selling Actional into that installed base even if we never got another “new logo” sale.)
As TVH Forklift Parts realized, knowing what’s happening in their integrated infrastructure, and being able to assure a consistent level of service has tremendous value to a distributed and shared infrastructure.
Why is this important?
It’s about the business context. Without that context, solutions are just technology (we have good technology too… but that’s not enough).
That’s the difference between assurance and management. Assurance implies business-technology coordination to achieve a business result. Management implies your technical components are up and running. Big whoop. Just today I spent 2 hours on the phone with T-Mobile. All the technical components were up, but it still wasn’t working. I know you can relate.
Colleen points out that our partners are being viewed more and more as business partners, not just technology providers. Simply put, our partners need technology to understand the business impact of “events” within their infrastructure.
Understanding the business impact means that we (technology infrastructure providers) need to provide an awareness of the business context when problems occur. The only way to do that is to track business context all the time.
I’ve heard a few times recently of prospects who have a “competitive” solution in place to track business assurance… but when I probe, it seems they don’t run it all the time because (pick one):
I don’t understand how people think a solution that doesn’t run all the time can do the job.
Let me rephrase.
If it’s not running all the time and collecting context of your business, how are you using the context of the business to make better run-time decisions?
Simply put, you’re not.
I’m glad to welcome TVH Forklift Parts to the Actional family. And, if you’re reading, thanks for sharing your story.
View all posts from david bressler on the Progress blog. Connect with us about all things application development and deployment, data integration and digital business.
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