Deliver superior customer experiences with an AI-driven platform for creating and deploying cognitive chatbots
Deliver Awesome UI with the most complete toolboxes for .NET, Web and Mobile development
Automate UI, load and performance testing for web, desktop and mobile
A complete cloud platform for an app or your entire digital business
Detect and predict anomalies by automating machine learning to achieve higher asset uptime and maximized yield
Automate decision processes with a no-code business rules engine
Optimize data integration with high-performance connectivity
Connect to any cloud or on-premises data source using a standard interface
Build engaging multi-channel web and digital experiences with intuitive web content management
Personalize and optimize the customer experience across digital touchpoints
Build, protect and deploy apps across any platform and mobile device
Rapidly develop, manage and deploy business apps, delivered as SaaS in the cloud
In my last blog I talked about how Disaster Recovery (DR) crosses all vertical markets and is important no matter what your company does. In this blog I will “cut the pie” a different way and talk about the size of your company and whether or not Disaster Recovery and Business Continuity is important to your business – regardless of the size.
Business Continuity (BC) has been at the forefront of most enterprise companies for a long time.They have the ability to allocate resources to the issues involved with creating and maintaining a complete Business Continuity Plan (BCP). Many enterprises have a complete department that focus on all aspects of business continuity. These can be everything from personnel issues and HR announcements to public relations.
A newer trend in the “C” level management has been to create a new position often call the Chief Risk Officer (CRO). Although Chief Risk Officers have existed for a long time in the financial market they are new to other verticals (such as manufacturing).
Enterprise companies have also assigned Business Continuity and Disaster Recovery to specific individuals OUTSIDE of Information Technology to handle the bigger picture. These individuals usually have education and training specifically focused on Business Continuity.
This is a luxury that enterprise companies have – the ability to support a resource to own and manage the Business Continuity and Disaster Recovery plans for the company. Just because the Small-Medium Business can’t fund this type of resource doesn’t make them immune to disasters.
Small-Medium Businesses typically don’t have the luxury (and resources) to be able to create and maintain a Business Continuity Department.This doesn’t mean that Business Continuity isn’t less important. In fact, it is more important to this size business. A smaller company does not have the resources to weather an event or disasters as well as most enterprises can.
An event that causes an outage for a Small-Medium Business will have a much larger impact on sales that most enterprise customers. Take the recent disaster that happened in southern NH as an example. Nashua is home to 175,000 residents and more than 700 local businesses.
Southern NH experienced an ice storm in December 2008 that left over 200,000 homes without power for up to 12 days. In this scenario, a small local company ($10 million annual revenue) loses a day’s worth of business it roughly equates to $33,333 ($10 million / 300 days). A week’s worth of income is $233,331 (or 2.3% of their annual income). This means that the whole company will be out of work for a week. An enterprise will have additional sites outside of the region that will be able to cover the outage. One day’s loss to an enterprise company ($1 billion annual revenue) would be $3.3 million. this will be reduced by the regional diversity of the company. The 7 day outage would roughly represent 0.46% of their income.
It is because of this that Business Continuity and Disaster Recovery are more important to the small to medium size business. The task of a Disaster Recovery plan falls to the Information Technology (IT) for many reasons. They have access to all of the departments’ critical data. They also know how the applications interact dependencies between them. This makes IT ideal to help build the Disaster Recovery Plan – especially in smaller organizations.
A complete Disaster Recovery Plan does not have to be an epic novel. The more complex your environment the larger your plan will be. Having a simple, easy to use instruction manual is critical. Planning and testing is the key to a successfully implemented Disaster Recovery Plan. It should be well documented and clearly identify what, where, when, why and especially who.
Progress Software recognizes that this can be a hard thing for businesses to perform. This is why we have products like Name Server Load Balancing, OpenEdge Management, OpenEdge Replication, and Actional.These help to both proactively prevent disasters as well as allow you to recover and run your business despite the disaster. They don’t require weeks or months to learn and implement and they make your life easier to manage.
Unfortunately, there is nothing we can do about the weather, yet…In my next blog I will talk about documenting your Disaster Recovery Plan. Until then, if your DR plan isn’t broken then you probably haven’t tested it lately…
Brian Bowman has been working for Progress for over 20 years. He has performed database tuning and disaster planning for all sizes of customers around the world. Brian started in technical support, and has also worked in product development, pre-sales for Direct and Indirect customers and is currently a Senior Principal Product Manager for OpenEdge.
Copyright © 2018 Progress Software Corporation and/or its subsidiaries or affiliates.
All Rights Reserved.
Progress, Telerik, and certain product names used herein are trademarks or registered trademarks of Progress Software Corporation and/or one of its subsidiaries or affiliates in the U.S. and/or other countries. See Trademarks for appropriate markings.