Emerging Technologies Will Define Your Customer Experiences

Emerging Technologies Will Define Your Customer Experiences

Posted on November 16, 2016 0 Comments
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New and emerging technologies (including mobile) will define the customer experiences of tomorrow. Choose wisely—don’t limit yourself.

For years now, industry participants have highlighted the infamous statement by Marc Andreessen: “Software is eating the world.” While this is true and touches all areas of business and life, a significant part of this perspective has taken a dramatic shift—today software is eating the world increasingly on mobile devices. Are you ready for this?

The Industry Fallacy

Many organizations have embraced the increasingly mobile world we’re living in, but they don’t understand how to effectively create and capture the value of native apps. “Responsive or hybrid works just fine for us.”

The Simple Truth

The simple truth is not so simple. Mobile is not an easy “build it and they will come” opportunity—and the challenges start from the building stage. While many pursue a responsive or hybrid approach, this is far from the best practice.

Initially, most thought that a responsive website would satisfy the needs of their business and customers. For some, it worked adequately. Others soon realized that they needed to embrace a truly mobile strategy to stay competitive. They needed to address customer segments, personalization, different types of devices and operating systems, browser incompatibilities, infrastructure requirements and more. So, they chose the path of least resistance: hire different teams (or agencies) to develop for each mobile need and/or adopt a hybrid mobile development approach. Situation addressed and solved, right? Unfortunately, no.

Why do we need to embrace native mobile development rather than the streamlined hybrid mentality? Mobile proliferation has changed expectations. People now expect to see applications that leverage the inherent capabilities of each device and operating system—whether it’s an Apple or Android device (or random others floating out there as well).

While hybrid solutions like Cordova seem like "easier" options when compared to the challenges of creating separate native applications, they are not optimal choices for mobile development. Can your business and customers be satisfied with significant performance tradeoffs and hybrid limitations? Native applications can solve these problems for the mobile user—so why are so many businesses sticking to responsive instead? Why don’t more businesses create native apps?

Some businesses are devoting considerable amounts of time, money and resources to native mobile development. Creating and managing these native apps is challenging at best, which drives other decision-makers to avoid them.

Prepare for the Future by Planning Better

Business executives are tasked with making choices to bet the business on and delivering rewarding customer experiences, but that requires selecting solutions that don’t limit your options. For example, you might not need a native mobile application right now, but what happens in a few months when you do need it? Digital transformation requires scale, efficiency and extensibility. Don’t put yourself in a box. As Ferris Bueller said, “Life moves pretty fast. If you don't stop and look around once in a while, you could miss it.”

Technology moves even faster these days. This means that you need to be forward-thinking. What happens if your business counterparts come to you and say, “Now we need a native app,” and you have selected an approach that doesn’t support that? Things change—business requirements, market conditions, competition and customer expectations. Pick solutions that allow you to prepare for what’s ahead, whether it’s mobile, the Internet of Things or whatever comes next... without requiring a complete overhaul of your content, marketing and technology foundations.

Enter DigitalFactory

Most organizations have grown to accept suboptimal mobile experiences, due to the cost and complexity involved with native mobility for different devices. To address this problem, DigitalFactory enables marketers to focus on content and developers on building compelling apps with a single code base, regardless of device.

What does this mean? Essentially, your digital transformation platform should be the foundation of your omni-channel experience management and marketing technology strategy to provide optimal customer value. While others talk about "omni-channel" but fail to provide an optimal experience across all channels, Progress DigitalFactory simplifies the ability to deliver native mobile capabilities using a single approach. Progress enables its customers to create new value, revenue and business results. By choosing a solution that addresses the needs of cross-channel development and content, your organization can better respond to market trends without limiting capabilities.

With DigitalFactory, you can leverage your web-based initiatives to build your native mobile strategy without the hassles of different code bases, content repositories and infrastructure challenges. As the world becomes increasingly device-agnostic, make sure that mobile is a first-class citizen in your customer experience journey regardless of the interaction vehicle and in spite of constant change. Built upon trusted and proven technology, Progress DigitalFactory solves the omni-channel scalability challenges—for web, native mobile and beyond.


Mark Troester

Mark Troester is the Vice President of Strategy at Progress. He guides the strategic go-to-market efforts for the Progress cognitive-first strategy. Mark has extensive experience in bringing application development and big data products to market. Previously, he led product marketing efforts at Sonatype, SAS and Progress DataDirect. Before these positions, Mark worked as a developer and developer manager for start-ups and enterprises alike. You can find him on LinkedIn or @mtroester on Twitter.


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