Build, protect and deploy apps across any platform and mobile device
Leverage a complete UI toolbox for web, mobile and desktop development
Automate UI, load and performance testing for web, desktop and mobile
Rapidly develop, manage and deploy business apps, delivered as SaaS in the cloud
Automate decision processes with a no-code business rules engine
Build mobile apps for iOS, Android and Windows Phone
Deploy automated machine learning to accurately predict machine failures with technology optimized for Industrial IoT.
Optimize data integration with high-performance connectivity
Connect to any cloud or on-premise data source using a standard interface
Build engaging multi-channel web and digital experiences with intuitive web content management
And I learned first hand what responsive process management is all about - to a consumer like me.
I’m on vacation... Citi just called to check on a phone inquiry they just received. Someone was calling for information about my account. I mentioned that I didn’t make the call and then they asked if I’d made a $255 purchase in Burbank, CA at some toy store. Not only am I in NY, but I couldn't even remember the last time I used the card. I immediately looked in my wallet and there the card was. Someone must have gotten my number. Yikes! I’m a pretty big online purchaser so I am bummed. But I am really happy to have Citi on my side because the situation really could have gotten out of hand.
Citi effectively MANAGED the PROCESS and was truly RESPONSIVE. It made me feel great. Is your company operationally responsive? Are you making your customers feel great? Responsive Process Management (RPM) helps companies of all sizes and in varying industries achieve operational responsiveness so that they can retain customers and improve their customer experiences - just as Citi did.
View all posts from Pam Gazley on the Progress blog. Connect with us about all things application development and deployment, data integration and digital business.
Copyright © 2017 Progress Software Corporation and/or its subsidiaries or affiliates.
All Rights Reserved.
Progress, Telerik, and certain product names used herein are trademarks or registered trademarks of Progress Software Corporation and/or one of its subsidiaries or affiliates in the U.S. and/or other countries. See Trademarks for appropriate markings.