Technology innovation, economic recovery and increasing home sales play a major role in today’s increasingly competitive mortgage lending industry. With more options than ever, customers have heightened expectations when choosing a lender that meets their needs. The most successful lenders are those that have embraced technology, while taking care to deliver a superior customer experience. All Western Mortgage is one of these lenders.
A residential mortgage lender headquartered in Las Vegas, NV, All Western Mortgage serves the lending needs of Americans across 35 states — managing close to $60 million a month in volume! With such a large operation, the company relies on Progress Rollbase, part of the Progress Pacific platform, for rapid application development (RAD) and business optimization.
All Western Mortgage chose Progress in an effort to support business growth and drive greater revenue. Though the lender already had an ERP system in place, there were countless other systems and processes that were not automated or integrated, which had a negative impact on operational efficiency and employee productivity. All Western Mortgage wanted to streamline operations by removing tedious manual processes. After evaluating many different platforms, the company chose Progress Rollbase for its ease of use and rapid time to value.
“The difference between Progress Rollbase and alternative development platforms is the ability to quickly and easily get a new automated application up and running with all the functionality you want,” said Tory Teunis, VP of Operations at All Western Mortgage.
In addition to running its entire business on an ERP system built on Progress Rollbase, All Western Mortgage moved all of its business applications to Rollbase as well: systems for CRM, human resources, payroll services, accounting, reporting, time clock tracking, sales leads, workflow management, task management, and communication. To further streamline operations, All Western Mortgage integrated Rollbase with third-party systems too.
Since implementing Progress Rollbase, All Western Mortgage has established a 100% paperless system. The company now has complete visibility and control over all processes, dramatically improving productivity and customer service. Plus, with Rollbase, they are able to build applications in-house, allowing them to make changes and updates quickly, without the help of external IT professionals.
To learn more about how Progress Rollbase helped All Western Mortgage surpass the competition, read the entire case study here. To try Progress Rollbase or any other component of the Progress Pacific platform for free, visit our products page.
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