Extended support

Upgrade to Extended Support Now Packed with Extra Features

Stay ahead of threats, minimize downtime and empower your team with expert-level tools and 24/7 protection.

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Why Upgrade to Extended Support?

Extended Support takes your operational readiness to the next level. Designed for organizations that demand maximum uptime, faster response and advanced security insights.

24/7 Technical Support

Get expert help whenever you need it—day or night.

Mission Critical On-Site Hardware Warranty

4-hour response time* with 24/7 coverage, delivered by trusted service partners.

Keep Your Hard Drive

Retain failed drives during replacements to meet compliance and data protection policies.

Priority Case Handling

Your support cases are always at the front of the queue.

New in Extended Support

We’ve added powerful new capabilities to help you analyze, understand and respond to network issues faster and more effectively.

AI-Powered Threat Briefings

Threat Briefings is an AI-powered capability within Progress® Flowmon® ADS that delivers curated, real-time security intelligence directly to your dashboard. It helps teams stay ahead of emerging threats, vulnerabilities and attack campaigns by providing focused, contextual updates instead of generic alerts. Each briefing includes detailed threat descriptions, exposure assessments and Indicators of Compromise (IoCs), enabling automatic detection and retrospective analysis to determine whether your network has been affected. This transforms raw detection data into actionable insights, reducing the complexity and time required for threat validation and response.

Guided Recommendations

Recommendations is an expert-level guidance capability within Flowmon ADS that helps security teams respond to detected anomalies and threats quickly and confidently. Instead of leaving users to interpret raw alerts or search for remediation steps, Recommendations provides clear, prioritized actions tailored to each event. These suggestions streamline investigation workflows, reduce decision-making time and empower even junior analysts to handle complex incidents effectively.

Flowmon Packet Investigator

Packet Investigator helps you resolve problems faster, reduce downtime and maintain service continuity by bringing expert-level packet analysis to every member of your team, regardless of their experience level. By automating the capture and interpretation of full packet data, it removes the need for manual packet capture (PCAP) analysis and accelerates root cause identification. Instead of overwhelming users with raw traffic data, it provides clear, human-readable explanations of network anomalies and actionable next steps.

Upgrade to Extedned Support Now!

Let's take the next step together.