Customer satisfaction is critical to any organization's success because poor customer experiences can spread like wildfire, globally proliferated in real-time via social media and other digital channels. The need for businesses to deliver the best possible customer experience (CX) has never been more critical.
Chatbots offer great promise for improving CX and addressing the demands of 24/7 customer self-service support. Unfortunately, traditional chatbots have failed to address those needs in a customer-friendly way due to limited intelligence and requiring users to follow unnatural, predefined paths rather than creating an environment that resembles a human conversation.
In this paper we'll look at five key factors for overcoming those challenges so you can deliver your customers a superior self-service experience with a chatbot.