Touchpoints reports

To move from data to insights, you need to gather data about user behavior, define the conversion, and track the progress of conversion rates. Sitefinity Insight provides you with comprehensive conversion reports, allows you to derive meaningful conclusions about user activity, and gives you insights for improving conversion rates.

To see a list of all touchpoints, open the Touchpoints screen. To see a detailed report, click a touchpoint.

To access the actions available for a touchpoint, in the detailed touchpoint view, click the (Actions) menu. Using this menu, you can:

• View definition
  You can see the touchpoint definition. This is a list of all interactions that you are tracking with this touchpoint.
  You also see who and when created the touchpoint, and, if it was edited at least once, who and when last edited it.
• Edit touchpoint
  You can edit the name or the condition for hitting the touchpoint.
• Stop tracking
  You stop tracking this touchpoint.

IMPORTANT: Once you stop tracking a touchpoint, Sitefinity Insight deletes this touchpoint along with all reports for this touchpoint and its uplift data. Do not stop tracking a touchpoint if you need this information.

You can choose the period for which you want to see the report data. To do this, use the dropdown box located immediately below the page title.

PREREQUISITES: The Custom range option is available only to customers with paid subscriptions. To upgrade, contact Sitefinity Sales.

The touchpoint chart report provides statistics about touchpoint hits, based on the period you have selected and on the granularity you require. You can also see the calculated change in hits compared to the previous time period. You can also see the change in hits, compared to the previous period.

You can see statistics for:

• Total hits
  Represents all hits for this touchpoint since it was defined, regardless of whether the visitors hit the touchpoint one or more times.
• Unique hits
  Represents the number of unique visitors that hit the touchpoint regardless of how many times a visitor hits that touchpoint.

  NOTE: You can merge website visitors into one contact. For more information, see Contacts.

• Contacts with hits
  Represents the number of contacts that have hit this touchpoint.

EXAMPLE: You have defined a touchpoint for downloading a whitepaper. Visitor A and Visitor B hit the touchpoint. The total hits are 2. However, Visitor A and Visitor B are merged in one Contact, because they are the same person who is downloading the whitepaper from two different locations. Therefore, the unique hits equal to 1.

Daily hits for a selected period

You use the Daily hits charts to evaluate the unique and the total daily hits for the selected period. To see the exact number of hits per day, hover over the chart.

Hits by persona

In this section, you can see a table containing information about how many times that touchpoint was hit by visitors belonging to particular personas. The top three personas are always visible. To show the rest of the personas, click All personas. For each persona, the table displays:

• Total hits
  Represents all hits for this touchpoint, since it was defined, regardless of whether the visitors belonging to the persona hit the touchpoint once or more times.
• Unique hits
  Represents the number of unique visitors belonging to the persona that hit the touchpoint.
• Contacts with hits
  Represents the number of contacts belonging to the persona that hit this touchpoint.

Top previous and next interactions

In this section, you see the top twenty interactions that precede or follow the touchpoint.

The numbers are aggregated (summed up) interactions from all your visitors.

For each interaction, you see the following:

• The name of the interaction
• The number of touchpoint hits, which this interaction precedes
• The ratio, in percent, between the touchpoint hits preceded by this interaction to all touchpoint hits.

When using the feature, keep in mind the following:

• The interactions may not necessarily be close together in time and can be hours or days apart.
• The previous or next interaction may be outside the period you have selected, only the touchpoint hit must be within it.
• If you select a custom period, Sitefinity Insight displays the touchpoints in the last 30 days.
• The report for 3-month period is calculated once per week, and the report for 6-month period is calculated once per two weeks. The reports for all other periods are calculated daily. To learn the last time the report was calculated, check the message in the upper-right part of the report. The data is valid up to the last time the calculation was performed.
• If there are no touchpoint hits or no previous/next interactions in the selected time range, the report is empty.
• The numbers displayed in Total hits and Top previous and next interactions may differ in certain cases, such as the following:
  • Only some of the interactions are displayed (top 20 for paid accounts and top 3 for free accounts).
  • When a new visitor directly hits the touchpoint by typing its URL and then leaves, a touchpoint hit is recorded with no previous/next interactions.
    
  • When there are multiple consecutive touchpoint hits (for example, when you have a page with paging based on query parameters, and the touchpoint definition is set to match part of the URL).
    In this case, each time a visitor changes the current page, a new touchpoint hit is recorded. If the visitor navigates to page 3, three touchpoint hits will be added to the total number displayed in the top statistics widget. But these hits will all share the same previous/next interaction, which is counted only once.

Conversions uplift

You can also see the Conversion uplift summary. For more information, see Attribution by conversions.