To relate visitors with usage data and to transform this information into meaningful insight, you set scoring rules that define a visitor’s score, persona(s), and activities. Thus, a persona represents a subset of visitors that share similar behavioral patterns. These patterns are detected by DEC in accordance with scoring rules that you define. Scores are measured as points that a visitor earns when completing a certain activity or interaction within the site. For example, when a visitor views a page, downloads a document, posts comments, or subscribes to an email campaign, the visitor earns a specific number of points for each of these activities. For each persona, you define a threshold of points. Once a visitor scores enough points to pass this threshold, they are associated with this specific persona.
Depending on how you define persona scoring rules, a visitor may score points for a rule just once or each time they complete a specific interaction. For example, your scoring rule states that each time a visitor visits a page under the Developer Network section, they score points for a Developer persona. Thus, you can measure the frequency of visits by this visitor to developer information and, based on the visitor's score, associate this frequency with the behavior of a Developer persona.
NOTE: Both anonymous visitors and contacts get scores and get associated to personas. Thus, all visitors that interact with your site are part of the persona report.
A visitor may be attributed to more than one persona in case they pass the threshold of these personas. There is always a persona to which a visitor matches the most, which is reflected by the biggest percentage score above the specific persona's threshold.
As a result of persona scoring rules, you can differentiate between visitors who browse a few pages on the site and accumulate points by chance, and visitors who can indeed be classified under a specific persona. When you edit persona threshold over time, this does not affect historical data and visitors above the old threshold remain associated with the persona.
Scoring rules are based on user activities on your website. Rules are not bound to one persona and can be scored against any persona with different values (anything different from zero is considered), depending on your requirements.
When reading sports articles, visitors earn points for Sport fan persona. On the other hand, while reading articles about art, visitors score points for Art fan persona.
visitors reading sports news score 10 points for each sports article they read. If you set a Sport fan persona threshold of 100 points, visitors must read at least 10 sports articles (each article bringing a score of 10 points) to be associated to the Sport fan persona.
Back To Top
To submit feedback, please update your cookie settings and allow the usage of Functional cookies.
Your feedback about this content is important
Copyright © 2019 Progress Software Corporation and/or its subsidiaries or affiliates.
All Rights Reserved.