Manage personal data

With Digital Experience Cloud, you can delete or export personal data, associated to a particular visitor, no matter if they are an anonymous visitor or a registered contact. Thus, in accordance with European Union GDPR regulation, visitors have the right to be forgotten and the right of access to data. GDPR stands for General Data Protection Regulation and aims primarily to give control to citizens and residents over their personal data and applies to all individuals within the European Union (EU) and the European Economic Area (EEA). Site visitors, or the so-called data subjects, have the option to request all their data send to them or deleted altogether. For more information, see the European Union GDPR Portal.

DEC Administrators delete or export personal data, based on the value of the DEC Tracking ID cookie or on the contact's email. Visitors can request their personal data to be:

  • Exported
    All data, associated to the contact via their Tracking ID or email address is sent as a ZIP file.
  • Deleted
    All data, associated with the contact via their Tracking ID or email address

Tracking ID

DEC Tracking ID is the unique identifier of visitors, both for anonymous visitors and registered contacts. The Tracking ID is the value of the DEC sf-data-intell-subject cookie, stored in the cookie list of the browser that visitors use. The cookie’s unique value ensures the data you manage is associated exactly with that specific visitor or contact that browsed through the site and interacted with it. Tracked data is related to both client-side and server-side events that are sent when contacts interact with the site, for example, when they visit a particular page or submit a form. For more information, see For developers: Understand the connector built-in tracking event handlers.

Get the Tracking ID

Site owners need to acquire the Tracking ID from visitors requesting their data exported or deleted by providing them with knowledge or means how to do so. Visitors need to present their Tracking ID with their request, so that DEC Administrators can identify the proper visitor in the system and proceed with operating with their personal data.

NOTE: If the visitors have registered on the respective site, they can provide their email address in their request.

The following table gives general directions how visitors can find their Tracking ID in the most popular browsers.

Browser Directions 

Chrome

(Version 67.0.33.96.79)

  1. From the menu in the top right corner of the browser window, open Settings.
  2. Expand the Advanced section and under Privacy and Security, click Content Settings.
  3. Click Cookies.
    Select See all cookies and site data.
  4. Browse and select the website URL.
  5. Browse the list with cookies for the sf-data-intell-subject cookie and click on it.
  6. Copy the Content value.
    This is the Tracking ID.

For more information, see Google official documentation.

Mozilla Firefox

(Version 60.0.2)

  1. From the menu in the top right corner of the browser window, select Web Developer and then Storage Inspector
  2. Click Cookies.
    Select the website URL.
  3. Browse the list with cookies for the sf-data-intell-subject cookie and click on it.
  4. The cookie value is the Tracking ID.

For more information, see Mozilla Firefox official documentation.

Microsoft Edge

(Version 40.15063.0.0)

  1. From the menu in the top right corner of the browser window, select Settings.
  2. Click Developer Tools.
  3. Open the Debugger tab page and then the Cookies tab page.
  4. Select the website URL.
  5. Browse the list with cookies for the sf-data-intell-subject cookie.
  6. The cookie value is the Tracking ID.
For more information, see Microsoft Edge official documentation.

Internet Explorer

(Version 11.0.15063.0)

  1. From the menu in the top right corner of the browser window, select Settings.
  2. Click Developer Tools.
  3. Open the Network tab page.
  4. To enable capture of network traffic, in the top navigation bar, click the green triangular button.
  5. Select the website URL.
  6. Browse the list with cookies for the sf-data-intell-subject cookie.
  7. The cookie value is the Tracking ID.

For more information, see Internet Explorer official documentation.

Opera

(Version 53.0.2907.68)

  1. From the menu in the top right corner of the browser window. Select Developer » Developer tools.
  2. Click Application and then Cookies.
  3. Select the website URL.
  4. Browse the list with cookies for the sf-data-intell-subject cookie.
  5. The cookie value is the Tracking ID.

For more information, see Opera official documentation.

Safari  See Safari official documentation.

NOTE: The cookie value is unique in the range of the machine and browser that visitors work with.

 

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