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Omni-Channel Engagement

Engage Customers Across All Channels

Customers want relevant, thoughtful, consistent content delivered their way to the device of their choosing—web, mobile or wearable. To attract and convert customers, you need to deliver compelling content throughout the customer journey. Whether online, offline or POS, users expect a consistent experience across channels.

Progress® DigitalFactory empowers you to deliver an engaging omni-channel experience. It integrates your web and mobile efforts and gives you tools to optimize and improve, without draining IT resources or overwhelming marketing.

  • Deliver seamless omni-channel experiences to meet evolving marketing needs

  • Optimize the customer experience without a team of data scientists

  • Employ a content-first approach, boosting content value across all channels

  • Liberate IT from low-value tasks, empowering marketing to deliver

Turn Content Into a Bankable Asset 

Free content contributors from delivery constraints, while enabling IT to manage infrastructure needs—including mobile support for native apps with standard JavaScript. DigitalFactory is the only multi-function solution that combines extensible mobile, web and analytics capabilities in a single view of the customer experience.

Create and reuse content—easily

Enable marketers to focus on content, free from channel constraints


Website creation
and development

Quickly create websites with great flexibility, extensibility and data connectivity


Superior mobility

Improve customer engagement by delivering an omni-channel digital experience via any device or platform


Customer journey optimization

Enable marketers to optimize a holistic, single view of the customer experience


Transform Your Digital Approach

Quickly respond to market changes by working with a trusted partner with a proven track record of enterprise accomplishment.

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Optimizing your cross-channel customer experience builds engagement, loyalty, conversion rates and revenue. Progress DigitalFactory offers the insight and control your business needs to tame your digital demons.