Editor’s Note: the following includes thoughts and insight on the Gartner BPM Summit in London from Jeff Reser, Senior Solutions Market Manager, Business Process Platforms at Progress Software.
In the Gartner BPM Summit keynote, Janelle Hill and Daryl Plummer outlined 7 key changes in business that are necessary to take a giant leap forward in realizing the benefits of BPM. Many of their reasons centered around people, collaboration, and social media.
The hierarchical structure of businesses and reporting build layers of management, where people have to adhere to established protocols that are difficult to cross. “Each of us works in an operational island. We have no visibility. We lose the big picture,” said Hill. She said this creates a barrier that prevents the business process from being optimized. She said: “There is no individual focused on end-to-end delivery. For instance, the customer gets what they want, not what they necessarily ordered, such as when someone accidentally orders 11 bottles of bleach, rather than one.”
These same notions are synergistic with our approach to situation-awareness - a concept that we’ve built into our iBPMS solution, and in the scenarios that we demonstrated at the show.
So there is definitely synergy among Gartner’s people-centric, collaborative “big steps” and Progress’ notions around “situation-aware solutions”. It all comes down to the simple assertion that traditional BPM is not enough. Organizations today need the fusion of people through collaboration and the fusion of technology through interoperating BPM-related elements. In short, organizations need an iBPMS solution to progress revenue growth significantly in the near future.
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