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There's a Dilbert Cartoon in Here Somewhere...

There's a Dilbert Cartoon in Here Somewhere...

by david bressler
Posted on February 17, 2009 0 Comments

I'm reviewing a customer case study, and there was a comment from a sales guy that I'd like to share. It brought up a funny visual for me. Did I mention, this came from a sales guy?

What about the benefit of knowing you have a problem at all? I think this is a big benefit. Finding out you have a problem from your users is embarrassing and not error proof. They will start reporting everything as your problem. [...rambling deleted...] having evidence to avoid the root cause effort altogether seems meaningful. It is also a point I have heard from other customers. It is rewarding to be in a position to say, "Mr. End User, the systems are performing just fine. Are you sure you actually hit the 'submit' button?"


I know, sounds like utopia. Just wait 'til you see the case study. Huge returns and cost improvements, all validated by a third party, and currently in production by the reference customer.

And, did I mention, it was a sales guy who pointed this out? A really smart one got through, call in the hounds. ;-)

If you are interested in seeing the case study once it's ready for distribution, email me and I'll email it to you.

company news root cause analysis service oriented architecture soa

david bressler

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