Tag: user experience
The Essence of User Experience
As the VP of User Experience and Product Design at Progress, and a staunch believer of the power of user experience and design, I believe that there is more to a product that just features and functions. As Don Norman says “It’s not enough that we build products that function, that are...
Driving Revenue Without Alienating Your Customers
Recently, I’ve noticed a disconcerting uptick in providers adjusting pricing plans, services or cutting services altogether. I assume these are revenue-driving measures – but it got me thinking: are providers...
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