SOA Ironic

SOA Ironic

April 25, 2008 0 Comments

If you were listening to the webinar I gave a few days ago, you probably remember the phone system going haywire with feedback (don't worry, if you listen to the recording we're posting, this will have been edited out).

One of the topics I was talking about right at the time the feedback occurred was the "deer in the headlights" problem that IT faces when a business user tells them something is wrong with the applications since they often have no idea that a) that there is a problem, b) where the problem is, and c) what the problem is.  If you remember my theme, it was that good visibility is the solution.

What you didn't get to hear was that, after the webinar was finished, we talked to the vendor that ran the webinar about the feedback problem.  What was their answer? I quote, "We don't know where the problem is."  They, of course, promised us they would have their quality assurance specialist look into it.  And their answer was... "We're not sure what happened."

SOA What? Well, the moral of the story is that business service failures don't only occur with SOA infrastructure, but the same approach can be used to address them with SOA and without: visibility.

dan foody

View all posts from dan foody on the Progress blog. Connect with us about all things application development and deployment, data integration and digital business.

Comments
Comments are disabled in preview mode.
Topics
 
 
Latest Stories in
Your Inbox
Subscribe
More From Progress
d12fcc0bdb669b804e7f71198c9619a7
5 Questions Automakers Should Ask to Improve Asset Uptime
Download Whitepaper
 
SF_MQ_WCM
2018 Gartner Magic Quadrant Web Content Management (WCM)
Download Whitepaper
 
What-Serverless-Means-For-Enterprice-Apps-Kinvey
What Serverless Means for Enterprise Apps
Watch Webinar