If you were listening to the webinar I gave a few days ago, you probably remember the phone system going haywire with feedback (don't worry, if you listen to the recording we're posting, this will have been edited out).
One of the topics I was talking about right at the time the feedback occurred was the "deer in the headlights" problem that IT faces when a business user tells them something is wrong with the applications since they often have no idea that a) that there is a problem, b) where the problem is, and c) what the problem is. If you remember my theme, it was that good visibility is the solution.
What you didn't get to hear was that, after the webinar was finished, we talked to the vendor that ran the webinar about the feedback problem. What was their answer? I quote, "We don't know where the problem is." They, of course, promised us they would have their quality assurance specialist look into it. And their answer was... "We're not sure what happened."
SOA What? Well, the moral of the story is that business service failures don't only occur with SOA infrastructure, but the same approach can be used to address them with SOA and without: visibility.
View all posts from dan foody on the Progress blog. Connect with us about all things application development and deployment, data integration and digital business.
Let our experts teach you how to use Sitefinity's best-in-class features to deliver compelling digital experiences.
Learn MoreSubscribe to get all the news, info and tutorials you need to build better business apps and sites
Progress collects the Personal Information set out in our Privacy Policy and the Supplemental Privacy notice for residents of California and other US States and uses it for the purposes stated in that policy.
You can also ask us not to share your Personal Information to third parties here: Do Not Sell or Share My Info
We see that you have already chosen to receive marketing materials from us. If you wish to change this at any time you may do so by clicking here.
Thank you for your continued interest in Progress. Based on either your previous activity on our websites or our ongoing relationship, we will keep you updated on our products, solutions, services, company news and events. If you decide that you want to be removed from our mailing lists at any time, you can change your contact preferences by clicking here.