Progress MarkLogic Unveils New Support and Learning Hub: What to Know

At Progress, our community of customers is a core piece of our foundation. As such, we always strive to provide customer experiences that are meaningful, engaging and seamless. To further support this journey, we will be migrating our current support site to the Progress Community. As our community continues to grow and evolve, this will provide Progress MarkLogic users with even more opportunities to engage and connect with the Progress team and each other.

How This Shift Will Impact New and Existing Community Members

Until now, the MarkLogic support site has been hosted at https:help.marklogic.com. On October 22, 2024, we will move our support to the broader Progress Community hosted at https://community.progress.com/s/.

This will change how members, customers and visitors access both the Community and the support site.

• If members log in to the Community with a Progress ID and access help.marklogic.com using their email address, they can continue using the Community site with their Progress ID with no changes.
• If customers only access help.marklogic.com with their email address, we will create a Progress ID for them using that same email, and they’ll just need to reset their password when logging in to the Community for the first time. 
• If a user has never accessed help.marklogic.com or the Progress Community, they will need to register for a new Progress ID.

Note: Those with existing accounts on developer.marklogic.com will retain uninterrupted access to downloads and helpful resources available there.

Why Are We Migrating?

The Community offers better functionality and benefits, such as deeper search capabilities, notifications and other features that were previously unavailable on our former support site. This migration has been carefully planned to facilitate a seamless transfer.

Benefits of Using the Community

The Community provides additional features and benefits that will help customers continue their journey in a smooth and consistent manner. Here are some of the features designed to make the user experience on the hub helpful and enjoyable:

• Key Resources and Links: Key resources and links to content across the Progress ecosystem can be easily accessed in one place on our Product Hubs.  
• One-Stop-Shop Search: Our search functionality assists customers in finding relevant Knowledge Base articles, Documentation and Community content to help them solve issues and answer questions with ease—all on one screen. 
• Onboarding Videos: Our onboarding videos provide a great resource to help customers perform tasks faster.
• Product Documentation, Troubleshooting and Configuration: Members can access all documents about the product, including troubleshooting and configuration, on the hub.  
• Product Downloads: Downloadable links for all products are available in the same place. 
• Submitting Support Tickets: Our SupportLink site has everything customers need to connect with technical support, including a feature that offers relevant Knowledge Base articles and Documentation so customers can solve their issues faster than ever before.
• Automated Progress Alert and Notification System: Easy access to Critical Product Updates as well as notifications for new Knowledge Base articles and Product Alerts mean customers never miss a beat. 
• Customer Validation Programs: These are spaces for certain products where customers have direct access to engineering and product management. Depending on the product, customers have the opportunity to see sprint reviews, beta test, get early access to software and even attend exclusive events not available to the general public.
• Moderated Forums: The place where customers can ask questions and help others. This is the perfect spot to share new projects and expertise as well.
• Latest Updates: Timely updates on new product releases, service packs and more help keep customers informed. 
• Opportunities to Connect: With advanced notification about events, such as enablement webinars, conferences and more, customers can easily explore what's coming.
• Monthly Games and Challenges 
• Rewards Program

Customer Success Managers and Account Managers are also ready to provide clarification on any of these features if needed.

Conclusion 

Our new support channel aligns with our goal to continuously provide engaging experiences to our customers. We are confident these benefits will enrich the customer experience with Progress. Ready to explore? 

Visit Community