Pacific Makes Service a Priority

Pacific Makes Service a Priority

Posted on April 17, 2014 0 Comments

waiter-157966-mWhen eating at a new restaurant, what do you take note of? How do you decide whether or not you will be coming back?

When I eat out, I make an opinion about both the food and the service. I might find one to be better than the other. I might be pleasantly surprised by both, or I might leave the restaurant shaking my head saying, “The food was great, but the service was terrible!”

Bad service usually means I won’t be returning, no matter how delicious the food.

The IT world's growing reliance on the cloud is can be compared to such an experience. Developers are no longer simply the cooks, providing the best product possible, but also as the waitstaff. Development teams must deliver those products, provide user assistance, and create the best experience possible. Even those delivering development platforms for developers must provide a host of top-of-the-line services that enhance the development environment—it's ambiance, if you will. This integration of productivity with services is the major reason to move to Platform as a Service (PaaS), so it is essential to choose a PaaS that suits your needs.

Don't forget to carefully consider these three important aspects of PaaS delivery:

  1. Community and Collaboration Services. In any industry, communication is key. Through communication with our peers and the exchange of ideas, innovation is sparked and our businesses grow. It is important, then, to choose products that will facilitate that communication rather than stifle it. In application development, this can be achieved through simple interfaces, accessible documentation, and access to community sites for live troubleshooting and knowledge-sharing.
  2. Architecture Services. In a restaurant, a one-size-fits-all attitude toward the menu simply will not do. Oftentimes, customers will come in with allergies or dietary restrictions, and it is up to the kitchen to deliver a version of their product that is the very best for each customer. At the same time, alterations like this can’t hold up the whole kitchen while they struggle to adapt. Likewise, a good development platform should offer plenty of connectivity options that allow easy integration into existing architecture. It should then go further and offer features that give customers a wide variety of customization options, and keep application code separate from platform code. That way, if the cooks in IT change the ingredients, it can be quickly pushed out to all the customers.
  3. Governance Services. Just like a good restaurant needs a clean kitchen to keep their patrons safe, application development needs to have a focus on security to keep their customers safe. A good platform will make compliance with regulation a breeze and offer robust support for security features such as SSL, system roles, and account management.

PaaS platforms like Progress Pacific, with its cloud-native deployment model, bridge the gap between product and services. For that reason, Progress Pacific offers robust cloud services. Your PaaS should work just like your favorite restaurant, where your favorite items are always on the menu, the waitstaff always informs you about the latest selections, and your table is always ready.


Michelle Tackabery

An experienced content and social media marketing professional, Michelle writes frequently about the practical applications of information technology.


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