Deliver superior customer experiences with an AI-driven platform for creating and deploying cognitive chatbots
Deliver Awesome UI with the most complete toolboxes for .NET, Web and Mobile development
Automate UI, load and performance testing for web, desktop and mobile
A complete cloud platform for an app or your entire digital business
Detect and predict anomalies by automating machine learning to achieve higher asset uptime and maximized yield
Automate decision processes with a no-code business rules engine
Optimize data integration with high-performance connectivity
Connect to any cloud or on-premises data source using a standard interface
Build engaging multi-channel web and digital experiences with intuitive web content management
Personalize and optimize the customer experience across digital touchpoints
Build, protect and deploy apps across any platform and mobile device
Rapidly develop, manage and deploy business apps, delivered as SaaS in the cloud
And, more recently than you might think. She had experience that I didn't and she knew how to use it. I didn't stand a chance.
Some of you know that my role on the Progress Actional product line is both external and internal. I spend a good amount of time evangelizing Actional and Service Management, but also trying to understand how to leverage community technologies to make the evangelizing easier and more permanent.
I'm trying to institutionalize the tribal knowledge Actional "elders" have learned so that the whole company benefits.
I came across an interesting article, "Now Everything Is Fragmented," just the other day on this topic. It really expressed the frustration here in the Progress Tribe, and in part the "old-school" vs. "new-school" thinking on the subject. You see, everyone wants best-practices, canned RFI answers, and even a single ROI model we can use to measure how much money Actional will save our prospects.
What they ask is easy, but, in my experience, marginally useful. Though, as I thought about this article, and my problem, I realize that I could look at two different personas - one for which this information is very helpful, and one for which it is not. People with experience, who can think, need stories. They take these stories, explore new situations and find they have what they need.
SOA What? Yeah - it's that time. And, to be honest. SOA not much! I haven't written in some time, and the article above really stuck with me. I let it run through my head on last night's swim, and this is what I got. I hope you find it interesting enough not to hate me.
But, there are a couple of generally useful take-aways, that I'd like to point out:
And, a final piece of advice... This tribal knowledge, this experience, needs to be kept in the company. And, it needs to be nurtured. The people with the stories, these living databases, without them, the community not only falls apart, it simply ceases to exist. Students of knowledge, which I like to think of myself as one, know the value of experience and move mountains to get close to it.
View all posts from david bressler on the Progress blog. Connect with us about all things application development and deployment, data integration and digital business.
Copyright © 2018 Progress Software Corporation and/or its subsidiaries or affiliates.
All Rights Reserved.
Progress, Telerik, and certain product names used herein are trademarks or registered trademarks of Progress Software Corporation and/or one of its subsidiaries or affiliates in the U.S. and/or other countries. See Trademarks for appropriate markings.