Build, protect and deploy apps across any platform and mobile device
Leverage a complete UI toolbox for web, mobile and desktop development
Automate UI, load and performance testing for web, desktop and mobile
Rapidly develop, manage and deploy business apps, delivered as SaaS in the cloud
Build mobile apps for iOS, Android and Windows Phone
Optimize data integration with high-performance connectivity
Connect to any cloud or on-premise data source using a standard interface
Build engaging multi-channel web and digital experiences with intuitive web content management
Automate decision processes with a no-code business rules engine
I was reading Max Pucher's interesting rant about SOA and it reminded me of one of my own personal experiences with business agility. I was flying back to San Francisco from Germany and had to go through customs and change planes in New York. Well, there was a snowstorm and all flights to San Francisco were cancelled and they decided to rebook me for the next day. Having been away for almost two weeks, the last thing I wanted to do was sit in an airport hotel for another day, so I looked at the board and realized that there was still one flight to San Jose (a 45 minute drive from San Francisco) that was still on schedule.
I asked the agent to switch me to that flight. She said "no," unfortunately she couldn't because my e-ticket didn't make that possible. I gave her my I've-been-flying-for-8-hours puppy dog eyes and asked her if there was any way she could help. She said "hold on a minute" and started typing away. After a few minutes of this, she produced a boarding pass to San Jose. I smiled and asked her how she did it...
It turned out that because this was the early days of e-tickets, they had no way to reroute an e-ticketed passenger (even due to weather problems) - it just wasn't coded into the e-ticket business process logic. So, what she did for me was convert me to a paper ticket. Simple! With a paper ticket, the only record of my route was on the paper itself and the "business process" around the paper ticket was entirely driven by the agents themselves -- so once she had done this conversion she could easily print a different paper ticket that had the new routing.
SOA What? The moral of the story is that you shouldn't confuse efficiency with agility. The e-ticket process (like a lot of processes built on BPM platforms) was efficient, but it wasn't agile. Humans will always be more agile than automated processes -- make sure that your SOA processes allow them to do what they do best.
View all posts from dan foody on the Progress blog. Connect with us about all things application development and deployment, data integration and digital business.
Copyright © 2017, Progress Software Corporation and/or its subsidiaries or affiliates.
All Rights Reserved.
Progress, Telerik, and certain product names used herein are trademarks or registered trademarks of Progress Software Corporation and/or one of its subsidiaries or affiliates in the U.S. and/or other countries. See Trademarks or appropriate markings.