Build engaging websites with intuitive web content management
Track, analyze and shape every step of the customer journey
Leverage a complete UI toolbox for web, mobile and desktop development
Build mobile apps for iOS, Android and Windows Phone
Automate UI, load and performance testing for web, desktop and mobile
Streamline business app development and management
Develop SaaS business apps with point and click ease
Run Node.js, PHP, Java and MongoDB at scale
Optimize data integration with high-performance connectivity
Rules Engine that improves productivity and lowers costs by automating your decision process
Transform your businesses in order to survive in a completely digitized and connected world driven by software innovation.
Comprehensive solution for crafting and managing sophisticated digital experiences
Globally scale websites with innovative content management and infrastructure approaches
Content-focused web and mobile solution for empowering marketers
Faster, tailored mobile experiences for any device and data source
UX and app modernization to powerfully navigate today's digital landscape
Fuel agility with ever-ready applications, built in the cloud
Recently I participated in the first installment of a webinar series hosted by Bank Systems and Technology. I was joined by Greg MacSweeney of Bank Systems & Technology and analyst Gareth Lodge of Celent, and we discussed the need for banks to have transaction-level insight into mainframe systems to meet customer, partner and internal demands.
We are living in an increasingly complex world, especially in the financial services space where regulations continue to tighten. Banks must increase analysis to meet this heightened demand for reporting and compliance, and to do this we need real-time access and visibility into all transactional data. As Gareth said during our discussion, “Mark Twain said we can count on two things in life, death and taxes, and now we have a third: regulation.”
In addition to meeting these new requirements, customers are increasingly expecting immediate and detailed response and communication from their bank. However, this type of service requires access to transactional-level data in real-time. This is a multi step process and is not automated, so how do we get it done in a timely matter for the customer especially when this data is hard to find and difficult to interpret?
Many banks still maintain complex system architectures comprised of old and new mainframes- many of which are very difficult to access and navigate. It’s like operating in the dark, where there is very little transparency, creating frustration for IT departments.
In the future, we hope to see banks address some of these challenges with new technology. In order to meet new regulatory demands, banks need access to transactional level data, which will improve responsiveness and ultimately customer service. However, finding transactional level data on the mainframe and being able to act upon it poses quite a challenge from a business and operational perspective.
So how do we do that? Stay tuned for my next post, highlighting second installment of our webinar series. I welcome your comments here, as well.
View all posts from The Progress Guys on the Progress blog. Connect with us about all things application development and deployment, data integration and digital business.
Copyright © 2016, Progress Software Corporation and/or its subsidiaries or affiliates.
All Rights Reserved.
Progress, Telerik, and certain product names used herein are trademarks or registered trademarks of Progress Software Corporation and/or one of its subsidiaries or affiliates in the U.S. and/or other countries. See Trademarks or appropriate markings.