Mitchell Drysdale

Mitchell Drysdale is a seasoned Customer Advocacy professional with over six years of experience driving customer-centric programs at leading tech companies including Webex by Cisco and ShareFile. At Progress Software, he leads initiatives that amplify customer voices through early access programs, customer advisory boards and AI-driven advocacy strategies. His work bridges the gap between customer experience, product development and engineering—ensuring feedback loops are not only heard but acted upon.

Mitchell specializes in customer advocacy, product feedback programs and cross-functional collaboration. On the Progress blog, he covers topics related to customer innovation, AI value and advocacy best practices.

Outside of work, Mitchell enjoys cycling, hiking and immersive video games.