We’ve heard it all before – more and more data is generated every day. Twitter users average over 100,000 per minute tweets. Facebook users post 684,478 pieces of content. Crazier still, online shoppers spend an average of $272,070 every minute. All of this data is fine and dandy, but that’s all it is – just data. What we need to do is figure out how to take that data and turn it into actionable insights.
Sounds easy, right? Join me, Chip Engdahl, Product Marketing Manager, Calabrio, Inc., and Chris Dircks, Director of Customer Relationship Management, SAP, to discuss this topic and more during a free destinationCRM webinar tomorrow at 2pm ET / 11am PT.
CRM magazine Editorial Director David Myron will lead the group in a discussion around how to simplify access to complex data and get actionable information, leverage insights from thousands of contact center calls to truly understand customers and provide better service, access SaaS data for analysis from any location, analyze multiple streams of data simultaneously to find correlated events, utilize real-time customer insight and personalize engagements.
You can still register for the webinar here: http://ow.ly/tYZ2w. We’ll be live-tweeting at @DataDirect_News if you’d like to follow along!