You connect each Sitefinity CMS instance separately and to a specific data center. If you are working in multisite mode, you can choose a specific data center to track each of the sites. That is, to track the sites separately.
IMPORTANT: Progress Sitefinity Digital Experience Cloud uses these credentials to make API calls to the server. Therefore, we recommend that you use a DEC account, specifically created for this purpose, instead of using a personal account.
As a result, you can see the connector details and usage statistics.
NOTE: By default, Sitefinity CMS-tracked data is labeled as Website. In Digital Experience Cloud, you can see all data sources reporting to your data center in the data center's Data integration tab page. You can modify the connection name and thus the label of the Sitefinity data source by navigating in Sitefinity to Administration » Settings » Advanced settings » DigitalExperienceCloudConnector and editing the value in the Connection name field.
In case you lose connection between Sitefinity CMS and DEC, to troubleshoot the problem, make sure you investigate the following potential issues.
Login to your server to validate the connectivity to DEC.
You must modify your system’s firewall settings. Make sure the outbound internet connectivity of the Sitefinity CMS server is not restricted for the following addresses:
In addition, make sure that the access to the DEC deployment URLs is not restricted:
Try to login to DEC with your current user. In case access is denied, enter the correct credentials in the DEC connector configuration.
NOTE: Another reason for not seeing the data center in the Data centers dropdown is that you are not logged in with the proper user that has permissions to work with this data center.
In case you are working with multiple websites on one Sitefinity CMS instance, you can select which specific Sitefinity CMS site(s) to track. For example, you may want to exclude from your data a subset of sites that are not relevant to your marketing department and their data can dilute the results from the other sites you want to track. In addition, you can isolate customer journey data for individual websites powered by a single Sitefinity CMS instance in specific data centers in Digital Experience Cloud. Thus, digital marketers can get data-driven insights that are specific to the brand or website they manage.
By default, all Sitefinity CMS sites in multisite environment are tracked. To select one or more specific sites to track and in which data center to store site data:
NOTE: Once you associate a site with a data center, you cannot associate it with another data center. You can, however, associate more than one site with one and the same data center.
Once you are done, the selected sites automatically start sending data to Progress Sitefinity Digital Experience Cloud.
To track Sitefinity CMS websites and their sub-domains, you configure the tracking cookie sf-data-intell-subject to be visible to all relevant applications:
As a result, the cookie is visible to all systems hosted on sub-domains, for example sitefinity.com and partners.sitefinity.com.
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