Grima said that since implementing the new application, error rate associated with data entry has been reduced 20 percent. “Thanks to Rollbase, we have a single repository of all the data and tasks associated with a loan,” said Grima. “It’s one, centralized system that everyone can use and understand, and it’s helped us to virtually eliminate data entry error.”
Grima said the main benefits are improved efficiency and consistency. “Because tasks are pre-assigned and generated sequentially as we move through the loan process, nothing gets missed,” he said. “And, it’s much easier to track the loan status and manage the workflow.”
Grima uses the system to generate daily task reports, which help him stay in the loop. “The daily task report is crucial,” he said. “I no longer have to ask the various divisions for updates; I can simply look at the report and follow up with guidance and direction, if needed, helping to speed up the loan process.”
Although currently, the Rollbase application is used only in Westminster’s Mortgage division, Grima said implementation in the Financial Planning unit is underway. “The solution is flexible enough to accommodate the needs of multiple business units, so we can easily customize it to fit the needs of our Financial Planners,” he said.
Additionally, the team is working to integrate the application with Apply Online, a system used to send a loan application to a client. “Connecting Rollbase to Apply Online will eliminate the remaining data entry tasks, further reducing human error and speeding up the process even more.”