Jefferson Health decided to use the Progress® Health Cloud serverless cloud backend to kickstart its digital innovation. Jefferson Health went with Progress Health Cloud for three primary reasons:
- As an instant-on platform, Progress Health Cloud empowers the Jefferson Health developers to work more quickly and effectively. This newfound agility helps them focus more on developing key features and less on non-value-added development tasks.
- Progress Health Cloud is HIPAA-compliant, which means the Jefferson Health team is assured about the security and compliance of their application delivery platform when developing new applications.
- Progress Health Cloud is updated frequently to keep up with the fast pace of new technology and feature releases. This enables the DICE Group to speed up the development of new innovative applications and add new features to existing apps more quickly.
Like many large healthcare organizations, Jefferson Health had several digital initiatives that needed the support of a secure, integrated, fully managed platform like Progress Health Cloud. Progress Health Cloud’s ability to simplify the complexities that make up these types of projects enabled Jefferson Health to get projects out the door significantly faster and at a higher quality than would have otherwise been possible.
For example, when a donor collection and engagement process limited Jefferson Health’s philanthropic efforts, the DICE team expedited the delivery of an end-to-end app that enables physicians to recommend a donor to the philanthropy team. The prospective donor is then managed throughout the entire engagement process, with the app helping to streamline donor management and improve donor communication.
“Physicians would often encounter patients who would want to donate, but they would forget to document them and then you’ve lost a donor,” said Neil Gomes, Chief Digital Officer and Senior Vice President for Technology Innovation and Consumer Experience at Jefferson Health. “And then there was also the concern that, when we did capture the information, contacts in the philanthropy group might accidentally contact patients multiple times—people don’t like that.”
“Speed is key—the faster we got the app out to physicians, the more lost donors we could prevent,” remarked Gomes. “Progress Health Cloud helped us get to market much faster, it took us about three weeks to get the app out after the need was defined.”
The HIPAA-compliant Progress Health Cloud enabled Jefferson Health to speed up development of the application by taking advantage of the included digital app accelerators. Progress Health Cloud also helped Jefferson Health simplify development by leveraging the same serverless cloud backend to power both the mobile application (which doctors use to capture potential leads) and a desktop application (which the Office of Institutional Advancement team uses to manage referrals). The backend is a very sophisticated lead generation system, enabling users to identify duplicate donor suggestions, send reminders and further streamline prospect engagement and management.