New tools and technology are empowering digital transformation in every industry across the world, completely reshaping the way organizations operate. This is particularly the case for government agencies, which are making use of everything from mobile applications to big data to gain efficiency while minimizing costs.
Ascendas, a business solutions provider based out of Ireland, is one of the many facilitators of digital transformation, helping other companies make the technological leap with cutting-edge tools. Ascendas offers local authorities a progressive application that started as a debt management tool, but has evolved over time to function as a comprehensive customer relationship management solution.
With the Ascendas CRM, local authorities can send debt reminder letters and financial letters to customers, look up financial information about people in the database and setup payment agreements, among other critical tasks.
The CRM also has extensive backend functionality, allowing users to create reports or assign tasks to others. The application is currently used by 20 local authorities, with more than 400 users.
However, because Ascendas outsources development, report development was problematic. Whenever Ascendas wanted to make changes to reports, there was a time-consuming back-and-forth process with the developer that impeded productivity.
“If I wanted to make even a single change, say to the drop-down parameter, I’d have to contact my developers, then they would make the change and email me a fresh build,” said Gerry Connolly, Director, Ascendas. “Then I would have to test the build and and deploy it. The whole process was a cost problem, a time problem and also a massive headache.”