Development of the app is well underway and Kinvey is showing its value. “We are finding that Kinvey is a platform that can readily handle incoming data structures, speeds the connection of device data to backend data, delivers notifications out-of-the-box, and calls our services in a standardized way.”
There are two specific attributes that any backend platform had to deliver in order for the app to succeed: security and scalability to handle potentially more than two million customers.
“Security and privacy had to be as close to perfect as possible and building our own solutions would be asking for trouble,” Chander said. “We need flexibility to choose from multiple industry standard options to authenticate and authorize our users, end-to-end security from the device to every layer, and the ability to audit how all the data was being kept and secured. Kinvey offered all of that which saved development time and gave us peace of mind.”
Given the potential user base, any solution 407 ETR chose had to readily scale.
“We want to get the information we need from our customers in real time and give them services they want in real time,” Chander said. “In order to support that goal, we’ve got to handle information at scale. We’ve got an enormous amount of data at every layer that must scale. The Kinvey architecture was the solution to handle all our APIs and data collections—crucial to the app’s success.”
The first feature built by 407 ETR is a travel service that is not only highly personalized but learns and adapts to the driver. It’s just the beginning of a new “mobile product” with lofty goals to ensure that technology marvel 407 ETR is also breaking ground in customer service.
“The Kinvey cloud-hosted platform and all it can do for us means that we don’t have to worry about being victims of our own success,” Chander concluded.