For Progress Customers:
At Progress we work diligently to identify and correct any security issues found in our products. Customers who believe they have identified a security issue or vulnerability in one of our products are advised to contact Technical Support in order to have an engineer evaluate and document a possible security issue for our engineering teams to confirm and remedy when appropriate. Customers wishing to report a suspected security vulnerability should contact Technical Support.
For Security Researchers:
Progress values its partnership with the security researcher community and encourages reports of suspected vulnerabilities in our web sites or products. Security Researchers and Ethical Hackers may submit suspected vulnerabilities via the submission form below, and we will make a best effort to meet the following response times.
|
Type of Response
|
SLO in business days
|
| First Response |
7 days |
| Time to Triage |
10 days |
| Time to Resolution |
depends on severity and complexity |
Disclosure Policy
- As this is a private program, please do not discuss any vulnerabilities (even resolved ones) without express consent from Progress.
- Follow HackerOne's disclosure guidelines.
Rules
- Please provide detailed reports with reproducible steps. If the report is not detailed enough to reproduce the issue, the issue may not be triaged.
- Submit one vulnerability per report, unless you need to explain multiple vulnerabilities to provide more comprehensive information.
- When duplicates occur, we only triage the first report that was received (provided that it can be fully reproduced).
- Multiple vulnerabilities caused by one underlying issue will be treated as one valid report.
-
Social engineering (e.g. phishing, vishing, smishing) is prohibited.
- Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service. Only interact with accounts you own or with explicit permission of the account holder.
Out of scope vulnerabilities
When reporting vulnerabilities, please consider (1) attack scenario / exploitability, and (2) security impact of the bug. The following issues are considered out of scope:
- Clickjacking on pages with no sensitive actions
- Cross-Site Request Forgery (CSRF) on unauthenticated forms or forms with no sensitive actions
- Attacks requiring MITM or physical access to a user's device.
- Previously known vulnerable libraries without a working Proof of Concept.
- Comma Separated Values (CSV) injection without demonstrating a vulnerability.
- Missing best practices in SSL/TLS configuration.
- Any activity that could lead to the disruption of our service (DoS).
- Content spoofing and text injection issues without showing an attack vector/without being able to modify HTML/CSS
- Rate limiting or bruteforce issues on non-authentication endpoints
- Missing best practices in Content Security Policy.
- Missing HttpOnly or Secure flags on cookies
- Missing email best practices (Invalid, incomplete or missing SPF/DKIM/DMARC records, etc.)
- Vulnerabilities only affecting users of outdated or unpatched browsers [Less than 2 stable versions behind the latest released stable version]
- Software version disclosure / Banner identification issues / Descriptive error messages or headers (e.g. stack traces, application or server errors).
- Tabnabbing
- Open redirect - unless an additional security impact can be demonstrated
- Issues that require unlikely user interaction
Safe Harbor
Any activities conducted in a manner consistent with this policy will be considered authorized conduct and we will not initiate legal action against you. If legal action is initiated by a third party against you in connection with activities conducted under this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.
Thank you for helping keep Progress and our users safe!