Your customers, prospects, partners, dealers, and plant technicians don't have licenses - yet they have questions your business already knows the answers to, and no E5-gated tool can serve them. Copilot makes licensed employees faster; it doesn't reach the highest-impact use cases: 2 a.m. customer support, a portal that stops repeat questions, AI embedded in your product, an assistant capturing departing experts' knowledge.
This session shows how one governed knowledge layer serves all of them at once - source-cited, quality-measured, secure for anonymous visitors and employees alike - rather than building each use case separately and stalling after the first.
What You'll Learn
- Reach people outside your Microsoft environment: Support customers, partners, dealers and other external audiences.
- Improve digital self-service: Provide cited AI answers through websites and customer portals.
- Add AI to your applications: Embed search and assistance into the software experiences you deliver.
- Reuse one governed knowledge layer: Support multiple AI experiences without creating a separate retrieval pipeline for each one.
- Manage quality and access: Apply access controls, show source citations and monitor retrieval quality.
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