5 Factors to Make or Break Chatbot CX
In today's digital climate, customer satisfaction is crucial to success because bad experiences can spread like wildfire. Chatbots offer great promise for improving CX but many implementations have failed to live up to expectations. In this paper you'll learn about five key considerations for delivering superior customer support with a chatbot.
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5 Factors to Make or Break Chatbot CX
Customer satisfaction is critical to any organization's success because poor customer experiences can spread like wildfire, globally proliferated in real-time via social media and other digital channels. The need for businesses to deliver the best possible customer experience (CX) has never been more critical.
Chatbots offer great promise for improving CX and addressing the demands of 24/7 customer self-service support. Unfortunately, traditional chatbots have failed to address those needs in a customer-friendly way due to limited intelligence and requiring users to follow unnatural, predefined paths rather than creating an environment that resembles a human conversation.
In this paper we'll look at five key factors for overcoming those challenges so you can deliver your customers a superior self-service experience with a chatbot.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/kinvey/5_factors_to_make_or_break_chatbot_cx-whitepaper.pdf?sfvrsn=b6e0471c_2
Four Tips for Harnessing the Full Potential of Sitefinity
With new digital touchpoints arriving each day, running and maintaining a content management system (CMS) has become vital to the success of the modern business. To help you on this journey, Progress® Sitefinity® offers a wide array of controls and services out of the box.
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Four Tips for Harnessing the Full Potential of Sitefinity
With new digital touchpoints arriving each day, running and maintaining a content management system (CMS) has become vital to the success of the modern business. To help you on this journey, Progress® Sitefinity® offers a wide array of controls and services out of the box.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/progress/documents/papers/4-tips-to-harnessing-sf-powerb81ab5874cb56f7796acff0300ae3c70.pdf?sfvrsn=70420a0a_0
OpenEdge Service Pack 11.7.3 - New Information
This guide is primarily intended for OpenEdge application developers and system administrators who have installed 11.7.3 as the most recent Service Pack for Release 11.7.
OpenEdge Service Pack 11.7.3 - New Information
This guide is primarily intended for OpenEdge application developers and system administrators who have installed 11.7.3 as the most recent Service Pack for Release 11.7.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/11-7-3-new-information-2018-new.pdf?sfvrsn=f90af27a_0
Infographic: The Total Economic Impact of Progress OpenEdge 11.7
This infographic summarizes Forrester's findings in terms of benefits & ROI that two OpenEdge application partners experienced when upgrading to OpenEdge 11.7. Forrester found that the model organization experienced an ROI of 375% with an 8-month payback.
Infographic: The Total Economic Impact of Progress OpenEdge 11.7
This infographic summarizes Forrester's findings in terms of benefits & ROI that two OpenEdge application partners experienced when upgrading to OpenEdge 11.7. Forrester found that the model organization experienced an ROI of 375% with an 8-month payback.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/openedge_tei_infographic_final4d338c2567e54fb9b9758fcde6af8c4e.pdf?sfvrsn=ff7c9f8b_0
Kickstart Your Automotive Assets with Cognitive Predictive Maintenance
You lead a large automotive manufacturing unit. With the goal of keeping P&L figures on a positive trajectory, you are responsible for meeting manufacturing targets while keeping automotive asset maintenance costs under control. You are also tasked with keeping your factories operating smoothly with no unplanned outages or downtime.
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Kickstart Your Automotive Assets with Cognitive Predictive Maintenance
You lead a large automotive manufacturing unit. With the goal of keeping P&L figures on a positive trajectory, you are responsible for meeting manufacturing targets while keeping automotive asset maintenance costs under control. You are also tasked with keeping your factories operating smoothly with no unplanned outages or downtime.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/datarpm/kickstart-your-automotive-assets-with-cognitive-predictive-maintenance.pdf?sfvrsn=854fd575_2
Forrester Report - Total Economic Impact of Progress OpenEdge 11.7
To better understand the benefits, costs, and risks associated with an investment in OpenEdge 11.7, Forrester interviewed two OpenEdge application partners and found that the model organization experienced benefits of $855,000 over three years versus costs of $180,000 adding up to a net present value (NPV) of $675,000 and an ROI of 375%.
Forrester Report - Total Economic Impact of Progress OpenEdge 11.7
To better understand the benefits, costs, and risks associated with an investment in OpenEdge 11.7, Forrester interviewed two OpenEdge application partners and found that the model organization experienced benefits of $855,000 over three years versus costs of $180,000 adding up to a net present value (NPV) of $675,000 and an ROI of 375%.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/forrester-total-economic-impact-report---2018.pdf?sfvrsn=80a56b70_0
Technical and Security Overview of Progress NativeChat
This whitepaper takes an in-depth look at NativeChat, providing a complete capabilities overview and technical details of NativeChat’s product architecture, product security and cloud infrastructure security.
Technical and Security Overview of Progress NativeChat
This whitepaper takes an in-depth look at NativeChat, providing a complete capabilities overview and technical details of NativeChat’s product architecture, product security and cloud infrastructure security.
You’ll explore topics ranging from the business benefits of NativeChat for customer self-service and related use cases, to a look at architecture features like natural language understanding and conversational intelligence, and security topics including Progress best practices.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/nativechat/nativechat_security-overview671b519065a042f6bba315c472bc0e8d.pdf?sfvrsn=eaa51ecb_0
Time to Relook at Asset Reliability: Move from Reactive to Predictive
For global industrial enterprises, critical asset failure continues to be the leading operational risk. Cognitive predictive maintenance helps in accurately diagnosing your asset health, before impending issues can negatively impact asset performance. Download this whitepaper to learn more about the value of cognitive predictive maintenance.
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Time to Relook at Asset Reliability: Move from Reactive to Predictive
Did you know that the failure of critical assets continues to be the number one operational risk for leading industrial outfits across the world? A recent study by ARC Advisory Group reveals that the global process industry loses up to $20 billion (almost 5% of annual production) due to unscheduled downtime.
Asset reliability is the bedrock for overall operational excellence and can be a huge competitive business differentiator. To achieve 100% reliability of assets, organizations must rethink their current processes, while leveraging existing resources to improve critical asset performance.
Download our latest whitepaper to learn how you can devise a suitable model for operational reliability using cognitive predictive maintenance. This whitepaper will give you an in-depth perspective on how you can:
- Gain a competitive advantage through asset reliability
- Improve asset performance using the “cognitive” route
- Achieve integrated asset reliability with cognitive predictive maintenance
Most manufacturers strive to achieve a smooth operations cycle with minimal disruptions. Let your journey begin.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/datarpm/whitepaper_datarpm.pdf?sfvrsn=24be7b2a_4
Why Progress Kinvey?
Why use a serverless backend like Kinvey? We recently surveyed our customers to find out. From masking system complexity from developers and users to being able to react quickly to feedback, Kinvey can improve your app development process significantly. Download this infographic today and see how other businesses are benefitting from using Kinvey.
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Why Progress Kinvey?
Most applications start as a great idea, but pressing deadlines, budgets and other limitations mean the original vision often gets compromised in development. But what if you could focus more on the creative side and less on the non-value-added work?
With the Kinvey serverless backend, you can. We recently surveyed our customers, and many found they were able to focus on creating innovative digital experiences instead of spending time on other, more rudimentary tasks. That’s not the only benefit either—from masking system complexity from developers and users to being able to react quickly to feedback, Kinvey can improve your app development process significantly.
Download this infographic today and see how other businesses are benefitting from using Kinvey.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/progress-why-kinvey_infographic_may02-(1).pdf?sfvrsn=da8bc86b_0
What's New: Progress Corticon 5.7
Progress is proud to announce the newly available, Progress Corticon 5.7. Organizations are driving harder than ever to increase effectiveness and agility in business operations, with automated decisions playing a pivotal role in this process. The ease with which you can capture, change and optimize these business rules either promotes or inhibits the agility of your organization.
With the latest enhancements, you can now tame complex rules through efficient batch processing of vast amounts of data, gain affordable access to multiple data sources, detail provide detailed comments for key stakeholders and more.
Download now
What's New: Progress Corticon 5.7
https://d117h1jjiq768j.cloudfront.net/docs/default-source/corticon/whats_new_corticon_5-7_final.pdf?sfvrsn=849b0b41_0
Achieving High Availability with Progress OpenEdge
Today accessibility to information has expanded beyond the four walls, “upwards” into the cloud to allow integration between supplier, vendor, partner and customer channels with a high degree of interconnection. To address this demand, businesses of every size must seek technology resiliency through a thoughtful Business Continuity Plan (BCP) that includes disaster recovery and high availability. This paper provides a deep dive into how to maximize high availability within your OpenEdge environment with special attention to the latest enhancements offered in OpenEdge 11.7.
Download now
Achieving High Availability with Progress OpenEdge
Today accessibility to information has expanded beyond the four walls, “upwards” into the cloud to allow integration between supplier, vendor, partner and customer channels with a high degree of interconnection. To address this demand, businesses of every size must seek technology resiliency through a thoughtful Business Continuity Plan (BCP) that includes disaster recovery and high availability. This paper provides a deep dive into how to maximize high availability within your OpenEdge environment with special attention to the latest enhancements offered in OpenEdge 11.7.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/oe-high-availability-whitepaper-2018.pdf?sfvrsn=afa49705_0
OpenEdge Replication vs. AI-Based Replication - HA Overview
Unexpected application downtime is still a relatively common occurrence in today’s business world, despite growing expectations among users.
Data replication plays a pivotal role in helping modern enterprises achieve high availability by enabling them to recover from disasters and disruption.
This overview explores the differences of OpenEdge Replication and After-Imaging as you discover and decide which is best for your specific business and IT requirements.
OpenEdge Replication vs. AI-Based Replication - HA Overview
Unexpected application downtime is still a relatively common occurrence in today’s business world, despite growing expectations among users.
Data replication plays a pivotal role in helping modern enterprises achieve high availability by enabling them to recover from disasters and disruption.
This overview explores the differences of OpenEdge Replication and After-Imaging as you discover and decide which is best for your specific business and IT requirements.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/ha-overview-2018.pdf?sfvrsn=ab577808_0
Revolutionizing Manufacturing with Industrial IoT
Physical and digital worlds are converging in ways we could only imagine in the past. Learn how the Industrial Internet of Things hastransformed and redefined asset-intensive industries such as manufacturing.
Download now
Revolutionizing Manufacturing with Industrial IoT
Physical and digital worlds are converging in ways we could only imagine in the past. Learn how the Industrial Internet of Things hastransformed and redefined asset-intensive industries such as manufacturing.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/datarpm/revolutionizing-manufacturing.pdf?sfvrsn=d41dd714_2
Business Continuity Planning in the Always-On Era
For companies, the always-on approach enables them to essentially extend the boundaries of the way they do business. However, as more enterprises look to extend the availability of their mission-critical applications and data, they are also under tremendous pressure to ensure the uptime of their systems. Downtime, even if it’s just a matter of minutes, can result in substantial costs to the enterprise. This eBook will show you five key areas to consider when planning a comprehensive business continuity plan for your OpenEdge environment.
Business Continuity Planning in the Always-On Era
For companies, the always-on approach enables them to essentially extend the boundaries of the way they do business. However, as more enterprises look to extend the availability of their mission-critical applications and data, they are also under tremendous pressure to ensure the uptime of their systems. Downtime, even if it’s just a matter of minutes, can result in substantial costs to the enterprise. This eBook will show you five key areas to consider when planning a comprehensive business continuity plan for your OpenEdge environment.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/business-continuity-ebook_final.pdf?sfvrsn=e9813995_0
The State of Business Continuity Today - Infographic
“Always on” has become the new normal for businesses across the globe. However, unexpected downtime is still a relatively common occurrence in today’s business world. This infographic will provide graphic visual representations of important data to convey the state of business continuity today and steps needed to help reinforce your business continuity plan.
Download now
The State of Business Continuity Today - Infographic
“Always on” has become the new normal for businesses across the globe. However, unexpected downtime is still a relatively common occurrence in today’s business world. This infographic will provide graphic visual representations of important data to convey the state of business continuity today and steps needed to help reinforce your business continuity plan.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/business_continuity_infographic.pdf?sfvrsn=799c2dc7_0
Progress OpenEdge Business Continuity Health Check Data Sheet
The potential consequences of not having a comprehensive business continuity strategy in place are grave. The Progress OpenEdge Business Continuity Health Check is a service from Progress that assesses your organization’s business continuity and readiness, and then delivers the right tools and processes to keep your business up and running. It’s a flexible, economical strategy to provide maximum system availability in hosted or remote environments.
Download now
Progress OpenEdge Business Continuity Health Check Data Sheet
The potential consequences of not having a comprehensive business continuity strategy in place are grave. The Progress OpenEdge Business Continuity Health Check is a service from Progress that assesses your organization’s business continuity and readiness, and then delivers the right tools and processes to keep your business up and running. It’s a flexible, economical strategy to provide maximum system availability in hosted or remote environments.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/openedge_business-continuity-health-check-datasheet.pdf?sfvrsn=2d097489_0
JSDO Datasheet
The JavaScript Data Object (JSDO) helps you manage complex business transactions when working in a distributed, modern, n-tier application architecture.
Download now
JSDO Datasheet
The JavaScript Data Object (JSDO) helps you manage complex business transactions when working in a distributed, modern, n-tier application architecture. JSDO is a code library produced by Progress. It’s free and open source—forever.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/datasheet_jsdo_final_2018.pdf?sfvrsn=c45a9bdd_0
FAQ: OpenEdge and GDPR
Revised GDPR regulations strengthening data protection and privacy rights for citizens take effect 25 May 2018. This document answers frequently asked GDPR questions for OpenEdge users and partners.
FAQ: OpenEdge and GDPR
Revised GDPR regulations strengthening data protection and privacy rights for citizens take effect 25 May 2018. This document answers frequently asked GDPR questions for OpenEdge users and partners.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/openedge_gdpr_faq_final_2017.pdf?sfvrsn=5b401ba0_0
Backend-as-a-Service vs. API Management
For mobile app developers, the library is the API they care about. Rather than coding mobile-specific features to a REST or SOAP API, client libraries provide developers prebuilt features that can be consumed by their application. To learn more, download this whitepaper.
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Backend-as-a-Service vs. API Management
Mobile development cycles are being cut in half, yet budgets are flat. Organic, cloud solutions, middleware, backend-as-a-service—countless development options (and options within options) exist to help you build your next mobile application.
Which is right for your business? For mobile app developers, the library is the API they care about. Rather than coding mobile-specific features to a REST or SOAP API, client libraries provide developers prebuilt features that can be consumed by their application.
To learn more, download this whitepaper.
https://d117h1jjiq768j.cloudfront.net/docs/default-source/default-document-library/baas-v-api-mgmt-ready.pdf?sfvrsn=f38f42ed_0
Are You Preparing for GDPR? Read Our Executive Overview
The European Union’s General Data Protection Regulation (GDPR)
goes into effect on 25 May 2018 and will have a significant impact on many businesses. Organizations can face stiff penalties if found to be non-compliant. While we can’t ensure your GDPR compliance, as your technology partner we’re sharing information about the tools available within your OpenEdge application to consider as you address certain GDPR requirements.
Are You Preparing for GDPR? Read Our Executive Overview
The European Union’s General Data Protection Regulation (GDPR)
goes into effect on 25 May 2018 and will have a significant impact on many businesses. Organizations can face stiff penalties if found to be non-compliant. While we can’t ensure your GDPR compliance, as your technology partner we’re sharing information about the tools available within your OpenEdge application to consider as you address certain GDPR requirements. Download this whitepaper now and consider GDPR as it relates to your OpenEdge Environment.
You may also be interested in the GDPR Information Page
More information
https://d117h1jjiq768j.cloudfront.net/docs/default-source/openedge/gdpr-and-openedge_v2.pdf?sfvrsn=4120afd6_2