The ubiquitous availability of Internet of Things devices and the adoption of AI have boosted the popularity of virtual assistant chatbots among consumers. Chatbots are also on the rise in the B2B space. Yet, for enterprises about to start their journey into the world of chatbots, there is much to consider. This paper explores in depth seven priorities to consider when planning an enterprise chatbot strategy.

Chatbot technology is maturing which means better experiences for users who are growing comfortable interacting via natural language text.

But that opportunity for a more satisfying customer experience isn’t without risk. This eBook explores the overarching goal of chatbot technology—to successfully mimic human interaction—and the challenges and solutions that lofty goal presents.

The typical enterprise makes millions of recurring, high volume, data-intensive
decisions throughout its day to day operations. Decisions such as:

• For which of our programs—if any—is the customer eligible?
• Do we deny or approve the claim, and when is the deadline to make this
  decision?
• How much of a processing fee are we going to charge for the current
  transaction?

OpenEdge 12 provides the performance, availability, agility and security you need to facilitate your application evolution effort. OpenEdge 12 helps you easily pivot to meet market demands, scale as your business does, and dramatically improve performance, allowing the organization to accelerate time to market, increase efficiencies, save expenses, increase availability and continue to compete effectively.

OpenEdge 12.2 is the most secure, available and performant version Progress has ever released. All businesses can benefit from the significant performance, availability and security enhancements delivered in OpenEdge 12.2. But because Progress customers’ and partners’ applications are deployed in a wide variety of versions, platforms, and configurations, a complete evaluation of the application architecture, coding practices, and security practices is necessary to determine the best course of action to leverage the benefits of OpenEdge 12.2. Let the experts from Progress Services evaluate your needs and recommend the best strategy to move forward.

The options for mobile app development are growing, enabling you to better match a strategy and cost to your needs. In our whitepaper, The Cost of an Enterprise Mobility Strategy, we outline the cost/benefit implications of a number of approaches to mobile development, including web apps, native, JavaScript-driven development and low-code, high-productivity solutions.

With mobile becoming more essential to the enterprise every day, and with users demanding better experiences, it’s time to put forth your mobile strategy. We encourage you to check out this whitepaper to help you choose a strategy that’s best aligned to your business goals.