In the world of technology, 15 years is an eternity. That was about that time that York modernized and sought new solutions for its claims management system to bring it to the newly emerging web-based marketplace—fast.
“We initially went with Progress® OpenEdge® because of the low cost of entry, and we ended up with a very rich solution set that let us build good software,” he said. “It wasn’t prevalent to see applications such as ours in the web marketplace at the time and offering that capability to our clients—to look into our applications and see the data real-time, the same data that our adjusters use—was extremely valuable.”
As it turns out, Progress OpenEdge has stood the test of time. Today, the claims management application runs on a 100-gig Progress database and handles between 1,200 and 1,700 concurrent users a day with unfailing reliability, thanks in part to Progress Managed Database Administration Services (MDBA), 24 x 7 database monitoring and administrative services.
Mooney explained that about three years ago, York separated its support from the development organization, and at the same time migrated the application to a hosted database environment.
“We chose MDBA because we did not have enough staff to support the database application,” he said. “Today, we rely on the baseline support of Progress MDBA and the knowledge that our database is being tracked, monitored and managed around the clock. In addition, the Progress database experts proactively notify us as they detect potential issues, giving us plenty of time to react.”
To ensure clients have access to customized reporting, York also relies on Progress® OpenEdge® Pro2™ for replication into a SQL Server database.
“We have thousands of extracts that run on this application,” Mooney explained. “We’ve got full database integrations with some of our clients, so the extracts are sometimes the lifeblood of our client’s database environment. They rely not only on the stability of the Pro2 environment, but also the Progress database itself because we have extracts coming out of both systems.”