Kingslake and Dialog Axiata

Creating technology to address a unique market need

The Asian business environment has traditionally placed small and medium-sized firms at a technological disadvantage. In Asia, competitors seize opportunities to engage more fully with clients on a wide range of devices. Companies must respond quickly with new, data-rich, intuitive applications of their own or risk getting left behind. With cost as a barrier, only the best-financed businesses were able to play the game with big enterprise applications. Everyone else had to make do with whatever technology they could afford. Kingslake, a software development consultancy and Progress partner based in Sri Lanka, saw this market imbalance as a growth opportunity.

Kingslake, which operates in Europe and Asia, believed it could engage with many new customers if it could deliver an agile tool to create business management software that didn’t require coding skills, costly licenses or hosting infrastructure. Kingslake came to this insight through familiarity with the Asian industry. Since 1991, the company has offered services such as product development, application transformation, systems integration and business process management in the apparel, automotive, electronics, manufacturing and distribution sectors. It is also known for cross-industry solutions focusing on accounting, HR, enterprise asset management and business intelligence.

Kingslake’s developers had a vision to leverage cloud computing to create a powerful, low-cost software platform. They wanted to offer clients a simple, economical means of rapidly creating sophisticated, Web and mobile-based applications. Their goal was to marry their extensive experience in the market, their vertical operational knowledge and new, lightweight development cloud tools. The end product they envisioned would be an Application Platform-as-a-Service (aPaaS) tool that would enable smaller companies to create their own custom software applications to put themselves on an even footing with corporate giants — within a short time frame and at a fraction of the cost of implementing a full enterprise system.

To realize the aPaaS vision seemed daunting at first. Though the outlines of the idea they called “SmartApps” seemed simple, the execution did not appear to be initially easy. A viable solution would have to be hosted in the Asian region, not in the U.S., where many cloud candidates were located. Creating the solution with cloud-based tools also had to be a streamlined process to justify the cost of the project. Some of the available options required a great deal of expensive, complex development on top of a bare-bones foundation. This level of effort may have made SmartApps.lk too big of a business risk to take.

A product built on partnership and rad technology

Kingslake’s developers approached the solution on two levels. First, they had to find the right technology. Then, they needed a partner that would provide the kind of local, reliable network and infrastructure they needed to have it run right for local users. Both the aPaaS platform and the host would have to function well together for SmartApps.lk to succeed. “We knew going into this that victory would emerge from attention to detail, and a focus on the nuances of the platform in every way,” said Dr. S. Dharmavasan, the founder and CEO of the Kingslake Group of companies. “A brief delay in a screen refresh, an interface setup tool that was not simple to understand — these could kill our efforts before we even started.”

After reviewing various options, Kingslake decided that Progress Rollbase would be the optimal platform on which to build the aPaaS product. Rollbase is a rapid application development (RAD) tool that combines PaaS with application hosting. It offers users an intuitive, Web-based interface for coding-optional application development. Kingslake chose Rollbase because it provided the best mix of features and value for an aPaaS solution. With its central dashboard and an integrated, model-driven authoring environment, Rollbase combines a user-friendly, drag-and-drop, point-and-click interface with the industry’s best application integration and data connectivity. The platform also offers a comprehensive tool set that enabled the team to add a range of pre-built, customizable application templates to SmartApps. These include out-of-the-box integration with Gmail, Google Calendar, Google Docs and Google Maps.

Rollbase was ideal for SmartApps.lk, as the aPaaS site was known, but its default hosting was not suited to an aPaaS product in Sri Lanka. Rollbase is hosted in the U.S. and Europe. Kingslake’s longstanding relationship with Progress allowed the team to explore a new approach: hosting its own cloud instance of Rollbase locally. After ascertaining that it was possible, Kingslake needed to find the right hosting partner in Sri Lanka. It turned to Dialog Axiata PLC, which operates Sri Lanka’s largest and fastest-growing mobile telecommunications network, offering best-in-class 4G LTE broadband connectivity in addition a wide spectrum of corporate clients and the island’s second largest fixed-line network. 

Dialog offers broadband, leased lines and customized telecommunication services to corporate clients. The ISO 9001 certified company also operates several large-scale data centers that meet the latest ISO 27001:2013 security standards and is the only Sri Lankan service provider to do so. Dialog was recognized as a great fit to further the program, plus, Dialog offers the network capacity and data center facilities for reliable, high-performance cloud hosting of the aPaaS product in Sri Lanka. Dialog also had a wide range of corporate clientele who served as potential customers to SmartApps.lk, plus, a corporate sales team and the billing infrastructure to deliver the product as a natural extension of its commercial phone and broadband business.

The Kingslake and Dialog developers went to work jointly on SmartApps.lk, each concentrating on their part of the product. Kingslake developed SmartApps.lk on top of Rollbase. Adapting Progress Rollbase into SmartApps.lk enables users to create sophisticated Web-based business applications quickly, while paying a fixed, low-service fee for access and usage. SmartApps.lk provides seamless integration with the user’s current applications, enabling them to keep the existing business logic intact, while adding value to these applications. This capability extends the lifetime of existing systems and allows clients to reach out to a larger customer base.

Dialog developers collaborated closely with the Progress team to install Rollbase at its data center, running on RedHat Linux servers. Rollbase APIs integrate the platform with the Progress® OpenEdge® 11.3 database, as well as Dialog’s billing systems and mobile APIs. Since deployment the Dialog administrative team has been able to manage and monitor the solution with confidence and customer engagement.