September 30, 2015
How does the California Association of Realtors (C.A.R.) make sense of the myriad forms used by their clients—and keep pace when the forms constantly change?
It uses the Progress® Corticon® business rules engine (BRE) to filter a mind-boggling number of form combinations—approximately 10 to the 69th power—keeping their realtor clients fully compliant. The Corticon rules engine is maintained by their attorney network, without the need for software developers or IT because the rules logic sits apart from the code. Corticon enabled CAR to develop and deploy a solution that cut customer service calls down by 30% in the first 6 months of evaluation.