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Digital Dialog: Agile and Efficient Citizen Services

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Many government agencies are revamping their information technology infrastructures to simplify the process of making changes required by the Affordable Care Act (ACA). The State of Indiana chose Corticon as its business rules engine for driving the Medicaid provider enrollment process—a process historically fraught with paperwork and multiple handoffs—and for determining eligibility across all State-funded programs.

Hear first-hand how the State of Indiana’s CIO is taking advantage of funds provided by the A-87 Exception to:

•    Implement streamline operations
•    Leverage government workers’ knowledge and experience prior to retirement
•    Meet evolving citizen demands for services and their delivery

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