Privacy Shield

PROGRESS SOFTWARE CORPORATION Notice of Certification Under the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework

Effective as of May 25, 2018

Progress Software Corporation and its controlled U.S. subsidiaries (“Progress”, “we”, “us”, “our” or the “Company”) comply with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data provided to Progress by its customers and business partners where such data are transferred from the European Union and Switzerland to the United States. Progress has certified to the Department of Commerce that it adheres to the Privacy Shield Principles (the “Principles”). If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

For purposes of enforcing compliance with the Privacy Shield, Progress is subject to the investigatory and enforcement authority of the US Federal Trade Commission. For more information about the Privacy Shield, see the US Department of Commerce’s Privacy Shield website located at: https://www.privacyshield.gov. To review Progress’ representation on the Privacy Shield list, see the US Department of Commerce’s Privacy Shield self-certification list located at: www.privacyshield.gov/list.

Progress’ participation in the Privacy Shield applies to personal data provided by Progress’ employees, business partners and customers where such personal data is received from the European Union and Switzerland.  Progress will comply with the Principles in respect of such personal data.  You can find more information about the Principles at https://www.privacyshield.gov/EU-US-Framework.

Progress’ Privacy Policy (the “Privacy Policy”) describes the categories of personal data that we may receive in the US from its business, partners, customers and users of Progress websites, the purposes for which we use such personal data and the rights data subjects have in relation to our collection, use, processing and transfer of their personal data.  Progress has also separately provided to its EU citizen employees an Employee Privacy Notice outlining same (the “Employee Privacy Notice”).  Progress will only process EU personal data in ways that are compatible with the purpose for which we collected it, or for purposes the individual later authorizes, as articulated in the Privacy Policy and Employee Privacy Notice.

Progress may share personal data with third parties under certain circumstances described in our Privacy Policy.  Progress’s obligations under Privacy Shield extend to third parties acting as agents who help us run our business and provide your services, and Progress remains liable should a third party acting as our agent process personal data subject to this policy in a manner inconsistent the with this policy, except where Progress is not responsible for the event giving rise to the damage. We may also disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Data subjects have a right to access, limit use of, and limit disclosure of their personal data. Some of the ways you can do so are listed in the Privacy Policy. If you seek to access, correct, delete, or limit use or disclosure of your personal data, you are also welcome to contact us using the information below. Where Progress receives such a request and processes your information on behalf of an Progress customer, Progress may refer your request to that customer.

Progress will respond to any inquiries or complaints within forty-five (45) days. In the event that Progress fails to respond or its response is insufficient or does not address the concern, Progress has registered with JAMS to provide independent third-party dispute resolution at no cost to the complaining party. To contact JAMS and/or learn more about the company’s dispute resolution services, including instructions for submitting a complaint, please visit: https://www.jamsadr.com/eu-us-privacy-shield.

If your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

This Notice may be amended consistent with the requirements of the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks. When we update this Notice, we will also revise the "Last Updated" date at the top of this document.

Contact us

If you have comments or questions about this Policy, you may contact us by mail e-mail (Privacy@progress.com) or by regular mail at:

PSC Data Protection Officer
14 Oak Park Drive
Bedford MA 01370
USA

European citizens may submit requests relating to their own Personal Information collected by Progress by writing visiting Onetrust portal. If we do not respond within a reasonable period, or if you continue have an unresolved data privacy concern that we have not addressed satisfactorily, you are entitled to contact our U.S.-based third-party dispute resolution provider (free of charge) at https://www.jamsadr.com/eu-us-privacy-shield.

Contact information

Copyrights

Use of Progress Software copyrighted materials or 
notice of copyright infringement

copyrights@progress.com

Trademarks

Questions about or requests to use Progress Software trademarks, logos or branding

trademarks@progress.com

Governance 

bod@progress.com

General legal

legal@progress.com