PROGRESS SOFTWARE CORPORATION Notice of Certification Under the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework
Effective as of May 25, 2018
For purposes of enforcing compliance with the Privacy Shield, Progress is subject to the investigatory and enforcement authority of the US Federal Trade Commission. For more information about the Privacy Shield, see the US Department of Commerce’s Privacy Shield website located at: https://www.privacyshield.gov. To review Progress’ representation on the Privacy Shield list, see the US Department of Commerce’s Privacy Shield self-certification list located at: www.privacyshield.gov/list.
Progress’ participation in the Privacy Shield applies to personal data provided by Progress’ employees, business partners and customers where such personal data is received from the European Union and Switzerland. Progress will comply with the Principles in respect of such personal data. You can find more information about the Principles at https://www.privacyshield.gov/EU-US-Framework.
Progress will respond to any inquiries or complaints within forty-five (45) days. In the event that Progress fails to respond or its response is insufficient or does not address the concern, Progress has registered with JAMS to provide independent third-party dispute resolution at no cost to the complaining party. To contact JAMS and/or learn more about the company’s dispute resolution services, including instructions for submitting a complaint, please visit: https://www.jamsadr.com/eu-us-privacy-shield.
If your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.
This Notice may be amended consistent with the requirements of the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks. When we update this Notice, we will also revise the "Last Updated" date at the top of this document.
If you have comments or questions about this Policy, you may contact us by mail e-mail (Privacy@progress.com) or by regular mail at:
PSC Data Protection Officer
14 Oak Park Drive
Bedford MA 01370
European citizens may submit requests relating to their own Personal Information collected by Progress by writing visiting Onetrust portal. If we do not respond within a reasonable period, or if you continue have an unresolved data privacy concern that we have not addressed satisfactorily, you are entitled to contact our U.S.-based third-party dispute resolution provider (free of charge) at https://www.jamsadr.com/eu-us-privacy-shield.