Tokio Marine Fire Insurance Company’s existing 401K business support system was a highly manual operation, lacking systemization and automation. Supporting over 600,000 users, it utilized a variety of hands-on tools including Notes, Excel and Access and featured a manual filing and processing system. Tokio Marine determined they needed to introduce an image workflow process that included a Business Rules Management System (BRMS) to automate various rules and they chose Progress Corticon to accomplish this goal. The goal of the project was to provide better customer service, accommodate future growth and improve system security and customer information management. The project was supported by a steering committee and considered one of the most important projects from the IT Planning Department, Tokio Marine Nichido systems, and cooperative companies
>> Reduced user training workloads
>> Easy management of a 400,000-step process for business users
>> Improved overall system performance/throughput, maintenance and security
>> Improved quality—increased accuracy, better information sharing and historical records
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