Performance and scalability were critical issues as the overall system included 400,000 steps, 120 unique screens, 94 total jobs and a database of 600,000 customer clients. From a business perspective, Tokio Marine needed the solution to be able to control workflow, check the validity of data and manage pending cases. The operating environment featured a production platform using a Windows 2003 Server and technical components including FLASH, FLEX and .NET.
The decision services generated by the BRMS needed to be able to easily integrate with Tokio Marine’s web server, database server and storage. The solution needed to focus on the conceptual model, with visualization and monitoring of the business work flows, and be flexible to change and expand based on future requirements.
Tokio Marine conducted an extensive evaluation of BRMS alternatives including Progress® Corticon®, IBM/ ILOG, as well as a variety of packaged applications and internal custom development tools. They selected Corticon because of the ease of use of the rule modeling environment along with the ability of the system to scale with the increasing number of transactions.