The auto industry is always in transition, yet few periods in history match the current rate of change. Over the next 5 – 10 years, self-driving vehicles will emerge, electric vehicles will take off and connectivity will expand – offering opportunities as well as challenges.
One American multinational corporation has played a pivotal role in the global auto industry for more than 100 years. With a production output of 9,600,000 vehicles, manufactured in 35 countries, they’re driven to maintain the highest quality standards and provide safe vehicles to the customers they serve.
Download this case study to learn how one vehicle manufacturer leveraged the power of Semaphore and Semantic AI to understand hazards/symptoms that are reported as defects for vehicle models from a variety of customer and field technician touchpoints (e.g. social media, call center information, community forums, etc.) so they could proactively manage the production pipeline and make course-corrections as required.