After using UnifyPOS and Progress OpenEdge for just over a year, Kreiner said the changes to the business have been dramatic. Last year alone, the Lexington Habitat ReStore sold 250,000 items.
“We’ve gone from being swamped to having a defined process,” said Kreiner. “Our business has continued to grow and we are now able to keep up with ease with UnifyPOS and Progress OpenEdge. In fact, we shattered our previous record for drop-off donations in a single day, and we had no problem processing those items.”
Kreiner continued, “We are handling about 30 percent more donors, and doing so far more quickly and efficiently. We beat our net sales projection for December 2014 by 50 percent and expect to continue to see year-over-year sales growth in 2015.”
Real-Time Access to Metrics and Alerts Reduces Risk, Improves Decision Making
Lexington Habitat now has real-time access to key performance metrics. “I used to have to ask our financial department to go through paper financial records to provide us with information such as year-over-year sales, number of donors, number of items sold, loss prevention metrics and so on. It could take literally months to get the information,” said Kreiner. “Now, with the push of a button, I can view the data I need in order to make more informed business decisions and make adjustments to optimize our business thanks to UnifyPOS and Progress OpenEdge.”
These capabilities have led to a dramatic improvement in loss prevention. “It is important that we are able to respect our donors’ intent,” said Kreiner. “Being able to configure rules for voids, returns, discounts, markdowns and so on has improved loss prevention tremendously. For example, if a cashier breaks any of the defined rules, the system alerts management immediately. In the near future, we plan to implement Osprey’s mobile application, built with Progress Mobile, which will enable us to push an alert to a manager’s mobile device in real time.”
Solution Boosts Employee Productivity and Donations
Employee productivity has increased significantly now that the team can eliminate manual tasks such as tagging items and completing sales transactions. For example, where cashiers once had to figure out discounts based on tag color, the system now scans a tag and calculates the correct price automatically. The solution empowers employees and reduces confusion, enabling managers to focus less on answering questions and more on managing the store and staff.
Lexington Habitat plans to expand the store in the near future, and at that time, Kreiner will take advantage of the UnifyPOS mobile application. “Like anybody else in the non-profit world, we handle a lot of different jobs and responsibilities,” he said. “I’m really supposed to be out, trying to get more donations in and building alliances in the community. It’s tough to do that if I’m at the store. Having access to mobile data will enable me to manage the store from the field.”
Additionally, Lexington Habitat has found the round-up feature in UnifyPOS particularly beneficial. This feature enables cashiers to ask customers if they would like to round up their purchase to the nearest whole dollar, during the transaction. Lexington Habitat also has sponsors willing to match customer round-up donations. “We have already raised almost $9,000 with the round-up feature in just one year, and we expect this feature alone to account for a 100 percent ROI on our UnifyPOS and Progress OpenEdge investment,” said Kreiner.