KCL Law Modernizes Secure Client Collaboration with ShareFile Software and Com-X

For commercial law firms, trust, responsiveness and secure handling of sensitive information are non-negotiable. However, as client expectations evolve and document volumes continue to grow, many firms are finding that traditional methods of file sharing and collaboration no longer meet operational or security requirements.

For KCL Law, a leading commercial law firm serving clients across property, litigation, insolvency, construction and infrastructure, intellectual property and commercial business transactions, improving how it securely shared information with clients had become a growing priority.

After years of searching for the right solution and even exploring the development of a custom platform, KCL Law partnered with Com-X to implement Progress ShareFile software, transforming the way the firm collaborates internally and externally.

Balancing Security, Usability and Client Trust

Like many commercial law firms, KCL Law manages large volumes of highly sensitive documentation every day. Traditional email limitations, file size restrictions and fragmented collaboration tools were creating inefficiencies for both staff and clients.

According to Mark Yaskewych, Principal Lawyer, Property at KCL Law, the firm had been searching for a robust solution for some time.

The firm had even explored building a customized file-sharing and portal solution internally to meet its requirements for secure collaboration and client access. However, developing and maintaining a bespoke platform introduced significant complexity, cost and operational overhead.

The team needed a solution that could deliver:

• Secure sharing of large legal documents
• Simple client-facing portals
• Flexible security controls
• Strong branding and trust signals
• Simplified use for both staff and clients
• Professional digital experiences without the burden of custom development

After seeing ShareFile software in use, the team quickly recognized that a platform already existed that met their requirements without the expense and complexity of building a solution internally.

A Secure, Branded Experience to Build Client Confidence

For legal firms, professionalism and trust are critical in every client interaction—especially when sharing sensitive documentation digitally. One of the key requirements for KCL Law was the ability to provide a fully branded client experience through secure portals and file-sharing links.

“Branding was one of the first things we asked for because apart from looking professional, we know it’s coming from a trusted source,” he said. 

The branded ShareFile experience helped clients quickly recognize communications as legitimate—an increasingly important factor in an environment where phishing scams and fraudulent file-sharing attempts are common.
Mark explained that when sharing documentation with third parties, the branded environment helped reinforce trust and credibility.

Simplicity for Clients and Staff Alike

Ease of use was another major factor in the firm’s decision. Legal matters often involve large volumes of documentation and stakeholders with varying levels of technical capability. KCL Law needed a solution that reduced friction—not one that added complexity.

The intuitive ShareFile interface and flexible sharing options enabled clients to securely access and upload documents without complex onboarding or account creation.

The software’s flexibility also allowed the firm to tailor security requirements to the situation—balancing governance with convenience.

For example, staff could:

• Share files via secure links
• Require user identification without passwords
• Apply password protection when necessary
• Track document access and downloads
• Provide clients with direct upload capabilities

This flexibility proved particularly valuable when working with busy clients or less technical users. Mark recalled one example involving an elderly client who successfully uploaded a large volume of documentation with ease. “The beauty of it is it’s very quick, the upload of the documents.”