Innovative Edge Processing: Transforming Chaos into Confidence
Products:
ShareFileChallenge
IEP managed a large volume of sensitive mortgage documents across email and shared folders. Chaotic, unstructured workflows created bottlenecks and made it difficult to locate the right files quickly. With multiple stakeholders involved, missing paperwork, slow document exchange and delayed execution negatively impacted closing timelines and the client experience.
Solution
- Created centralized, secure storage for documents where officers, borrowers and clients could quickly and easily access files.
- Streamlined document exchange processes to reduce back-and-forth and keep workflows moving without email limitations.
- Implemented the ShareFile e-signature feature to speed up approvals and reduce delays from traditional printing and scanning.
- Supported fast and secure large-file sharing to keep teams and closings on schedule.
Result
- Improved document visibility and organization with centralized files and efficient document tracking.
- Reduced turnaround times with documents completed in minutes or hours instead of days.
- Increased professional confidence, enabling teams to manage complex cases with peace of mind.
- Helped improve client experience with faster document exchange and easier signing.
Full Story
Challenge
High Stakes, High Volume and High Pressure
Innovative Edge Processing manages large volumes of sensitive mortgage documents, with strict retention requirements of five to seven years. Each file involves multiple stakeholders—processors, brokers and borrowers—who all need quick access to accurate information to keep closings on track.
Before partnering with Progress ShareFile software, Gina faced some common industry challenges:
- Relying on traditional email with size limitations and security risks
- Managing manual processes involving printing, scanning and physical mail
- Missing or incomplete documentation
- Navigating delays that could impact closing timelines and customer confidence
In a process where even small disruptions can have big consequences, Gina needed a solution that could bring order, speed and security to IEP’s workflows.
ShareFile is just so much part of my daily routine that it would be extremely hard for me to do my job as professionally and as well as I do it now without it.
Gina Wariebi
Owner & Operator at Innovative Edge Processing
Solution
Solution: A Simpler, More Secure Way to Work
When Innovative Edge Processing adopted ShareFile tools, they were able to centralize document storage as well as share and collaborate quickly and securely—giving everyone involved a clearer, more reliable way to move files throughout the mortgage process.
With the help of ShareFile software:
Clients and brokers can upload and access documents in one secure location
Large files are shared without email limitations or restrictions
Sensitive client information can be securely protected
The addition of ShareFile e-signature further streamlined workflows. Documents that once took days to circulate and return could now be signed and completed in minutes.
“It's extremely easy for me to upload a document and put fields in where they need to sign. They just click, click, click and I get notified when it’s complete. It literally takes no more than one to two minutes tops.”
— Gina Wariebi, Owner and Operator, Innovative Edge Processing
To support day-to-day efficiency, Gina also uses ShareFile for Outlook, allowing her to send and receive documents securely without leaving her inbox and keeping workflows moving without added complexity.
Result
From Chaos to Confidence
Since utilizing ShareFile features, Innovative Edge Processing has seen meaningful improvements across both operations and client experience, including:
- Faster turnaround times, with documents able to be completed in minutes or hours instead of days
- Stronger security and compliance support, providing peace of mind for both the processor and the borrower
- Higher client satisfaction, with brokers and clients adopting ShareFile software for their own workflows
- Greater professional confidence, enabling processors to manage complex files more effectively
For Gina, ShareFile software has become an essential part of her daily routine. “ShareFile is just so much part of my daily routine that it would be extremely hard for me to do my job as professionally and as well as I do it now without it.”
Beyond Technology: Supporting the Processor Community
Gina’s commitment goes beyond IEP. She is a passionate advocate for mortgage processors, emphasizing the importance of training, recognition and community support in an often-overlooked role. That advocacy shapes how she thinks about the tools processors rely on every day and which can help make their work easier. “ShareFile has such big capabilities for every industry, but for my industry in particular, I want to shout out to the world to let people know that this is something you should look into using.”
Through education and shared best practices, Gina helps other processors feel more supported, confident and better equipped to succeed. That work also extends through The Mortgage Processing Revolution, a program Gina created to provide processors with training, guidance and resources designed to help them navigate the demands of the role and build sustainable careers. It’s just one more way she can help prioritize long-term growth and confidence.
Looking Ahead
Innovative Edge Processing plans to continue expanding processor training and mentorship programs, including guidance on stress management and business setup. Gina is also exploring future AI-driven capabilities such as document summarization, organization and workflow automation while maintaining a strong focus on data privacy and security.
Her goal is simple: empower processors with tools that make their work easier, more secure and more rewarding—so they can keep chaos under control and deliver results with confidence.
It's extremely easy for me to upload a document and put fields in where they need to sign. They just click, click, click and I get notified when it’s complete. It literally takes no more than one to two minutes tops.
Gina Wariebi
Owner & Operator at Innovative Edge Processing