Today, Heath Village is using CARDWATCH POS to track and manage all of the sales activity for its café. The café is a cashless system, but it is able to accommodate a variety of diners and payment options. For example, residents can use a key fob to have a meal deducted from their meal plan. If the resident is not on a meal plan, the system will automatically charge the sale to a bill that is paid at the end of the month. Residents, employees and guests can also use a pre-paid debit card at the café. And the system is able to automatically reflect variances, like an employee discount. CARDWATCH POS interfaces directly with Heath Village’s accounting system where billing is taken care of automatically.
The facility is also using CARDWATCH in the formal dining room. The CARDWATCH system automatically tracks meals as residents enter the dining room via their key fobs, recording the information, and automatically tracking it against their meal plan or charging the amount to their bill. And if a resident has exceeded their meal plan limit, the plan also tracks that information and bills the overage to the resident’s account.
“Since implementing CARDWATCH POS from Progress OpenEdge, we have realized a significant improvement in meal tracking,” says Puccio. “We generate about $600,000 in meal sales each year. We are now capturing approximately 25% more meals than we did with our manual-based process which translates into a $150,000 increase in sales.”
Heath Village has extended the use of CARDWATCH POS beyond its dining facilities, relying on the system to manage sales in its gift shop and beauty salon. Similar to the formal dining facility, residents use the key fob in the salon to charge against their account. However, unlike the other facilities, the gift shop is not cashless. The CARDWATCH system is able to easily accommodate all payment methods, including cash, credit and the residents’ key fobs. “CARDWATCH has also drastically improved our inventory management process which has subsequently improved our sales,” says Puccio. “We now have complete visibility into what is selling and what people want. So we know what items to stock and in what quantity, and we know what items to take off our shelves.”
The impact on employee productivity using CARDWATCH POS has been significant. With approximately 250 residents conducting on average two transactions per day (e.g. a meal or a purchase in the gift shop), Heath Village now automatically manages 15,000 transactions a month that were previously performed manually. “With CARDWATCH POS, our staff is no longer spending their time manually recording information, crunching numbers or inputting data into systems,” says Puccio. “Rather, all of those processes are managed automatically via the system. I estimate we have saved two full days per month by automating the month-end reporting process and saved at least one full time employee (FTE) due to the collective productivity savings we have realized across all areas of our business.”