Leading Financial Services Firm Leverages the Progress Data Platform to Replace Disparate Systems with Centralized Governance Model
Industries:
Financial ServicesChallenge
Solution
- Deployed the MarkLogic platform to modernize global content and document management
- Centralized document metadata, audit history and lifecycle management while storing content in Amazon S3
- Consolidated multiple legacy content and electronic data management systems into a harmonized enterprise-wide content management framework
Result
- Harmonized management of policies, contracts, invoices and identity documents across global operations
- Reduced technology complexity and vendor dependency through platform consolidation and centralized governance
- Enabled scalable management of billions of documents while supporting compliance and digital transformation initiatives
Full Story
Challenge
One of the world’s largest financial services organizations, serving more than tens of millions of customers worldwide, set out to transform the speed and quality of its customer service experience.
Manual processing of documents typically cost the company hundreds of euros per case and often took weeks to complete—an unacceptable turnaround for customers expecting real-time crisis response. The company’s legacy content management systems, connected through disparate APIs, couldn’t support immediate decision-making or global scalability.
“When customers are facing stressful situations, they want to hear from us right away. They don’t want to wait until we've worked through the issue internally before receiving an update,” the Operations Manager noted.
To meet this expectation, the organization needed to replace more than 15 outdated systems with a single, scalable data platform. The goal was to enable straight-through processing that could handle cases in seconds instead of days, while also reducing operational costs and transforming content into actionable insights.
After assessing multiple options, we chose the Progress MarkLogic solution because it offered the performance, flexibility and capabilities needed to support our business requirements.
Senior IT Lead
Global Financial Services Firm
Solution
The organization selected the MarkLogic multimodel data management solution, a core component of the Progress Data Platform, as the foundation for a global content management platform (CMS) designed to modernize enterprise information management and consolidate more than 15 legacy systems. The initiative established a harmonized approach to managing information across multiple countries and business units, while reducing the complexity of fragmented repositories and disconnected solutions.
By migrating multiple content management and electronic document management systems into one single enterprise solution, the MarkLogic solution now serves as the central repository for metadata, lifecycle information, audit history and business events and provides a unified foundation for governance and enterprise-wide access to trusted information.
The platform’s scalability and ability to manage billions of transactions and petabytes of data in real time helps the organization process and retrieve critical information faster, improving responsiveness to customers and business partners. By centralizing insurance policies, contracts, invoices, onboarding records, identity documents and other business-critical content on a single platform, the company gained a more consistent approach to information management while enabling better access to data and insights for faster, more informed decision-making.
Result
By consolidating legacy content repositories into a single platform, the organization harmonized information management across global operations. Content that had previously been distributed across multiple systems was brought together into a unified environment for managing insurance policies, contracts, invoices, onboarding records and other business-critical documents.
The solution simplified the technology landscape by replacing disparate systems with a centralized governance model. This strengthened the oversight of business information and supported compliance with evolving privacy and regulatory requirements across multiple regions.
The ability to turn unstructured data living across billions of assets and documents into actionable structured data was instrumental for real-time, straight-through processing in mere seconds. As a result, the firm improved customer experience and met expectations for speed and responsiveness.