What does it mean to be a Technical
Being a Tech Support Engineer at Progress is like being in an action series. Sometimes you are in the role of a Superhero, helping a client-developer find a technical problem or implement a logic that has seemed impossible on the face of it. Sometimes you are like a paramedic, giving first aid by fixing a bug on the fly or providing a stand-alone workaround for an issue that the client has just discovered. You may even be like a psychologist, listening to the client’s difficulties, trying to understand and assist them to find the best way to cope with a problem, implementing the target logic successfully.