Technical Support Engineer

Technical Support
Engineer @ Progress

What does it mean to be a Technical
Support Engineer?

Being a Tech Support Engineer at Progress is like being in an action series. Sometimes you are in the role of a Superhero, helping a client-developer find a technical problem or implement a logic that has seemed impossible on the face of it. Sometimes you are like a paramedic, giving first aid by fixing a bug on the fly or providing a stand-alone workaround for an issue that the client has just discovered. You may even be like a psychologist, listening to the client’s difficulties, trying to understand and assist them to find the best way to cope with a problem, implementing the target logic successfully.

What Happens For One Working Day?

Let us try to explain more about how one day as a Tech Support Engineer passes

9-9-15

9 am – 9:15 am

Start your day with an aromatic and energizing hot beverage.

9-15-10

9:15 am – 10 am

Plan all tasks for the day–the support cases you would like to handle, the technical resources you plan to create and the demo samples you will build.

10-10-30

10 am – 10:30 am

SCRUM meeting where you sync up with your teammates. That’s one of the ways to stay on top of all development-related processes – tracking the status of support, development and QA tasks.

10-30-12

10:30 am – 12 pm

Embark on the day’s high priority tasks.

12-13

12 pm – 13 pm

Have lunch with your colleagues.

13-15

13 pm – 15 pm

Continue working on daily tasks, like handling support cases, writing documentation or knowledge base articles, developing a sample or a custom solution for a client. Most of these require communication with different team members.

15-15-15

15 pm – 15:15 pm

Share the client’s perspective for feature implementations.

15-15-15-45

15:15 pm - 15:45 pm

Break for a coffee or a game in the playroom.

15-45-16

15:45 pm - 16:00 pm

Help a colleague trying to start with your product or having an issue with it.

16-18

16 pm - 18 pm

Finish your daily tasks and head out for a relaxing beverage or a fun workout after work.

Long story made short— being a Support Engineer is a highly varied job. You leverage time between different technologies and projects, communicating with different people. The only thing that is the same is that at the end of each day you are satisfied you helped so many people get closer to their goals.

Open Positions

As our support is legendary and we pride ourselves for it, we are only looking for the best of the best. So are you ready to join us?

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Careers

What’s your passion? Sharpening the edge of advanced application development? Driving digital transformation for a spectrum of customers and industries? Teaming with some very smart people in a fun, collaborative atmosphere? Fantastic, us too! Check out our latest openings and discover your passion.

TESTIMONIALS

What do our client-developers say about us?

Brilliant!! And so easy once you know how. Thanks very much, it all makes so much more sense now. You guys at Telerik are the best, and WAY ahead of everyone else!

I have one thing to say, you are the best support team I ever seen, and you always send great answers that perfectly match our needs.

We are very happy to have people like you who answer our questions so fast and so accurately!