The Senior Manager of Customer Success role offers a unique opportunity to make a significant impact on our organization’s success by leading a global team dedicated to ensuring our customers’ success and satisfaction. If you are passionate about customer success and have the skills and experience we’re looking for, we’d love to hear from you.
In this role, you will play a crucial part in leading a dynamic and global organization focused on customer success and satisfaction. Your responsibilities will include strategic oversight, team leadership, and direct customer engagement to drive customer loyalty, retention, and growth across our global markets. You will use data and systems to analyze and measure key performance metrics to ensure that the strategy and direction are increasing adoption and customer business outcomes, including usage, churn, and net-retention. With teams dispersed worldwide, your leadership will be pivotal in aligning our efforts, sharing best practices, and fostering a culture of excellence and continuous improvement.
Moreover, you will have a transformative impact on growing and leading the Customer Success team, applying your operational skills to drive organizational growth while establishing a positive, productive, and collaborative culture.