Renewals Account Manager - German speaking

Job Summary

Progress is an experienced, trusted provider of products designed with customers in mind, so they can develop the applications they need, deploy where and how they want and manage it all safely and securely. We take pride in what we do, always valuing the whole person—at work and in life. Our diverse life experiences enrich our culture because people power progress. . 
We are seeking a highly motivated and experienced Renewals Account Manager in Sofia, with proven success in customer retention. 
This role will fit into the larger team of the Infrastructure Management (INFRA) business unit within Progress, which is comprised of the following products Chef, WhatsUp Gold, Kemp LoadMaster, and Flowmon. 
In this role, you will be working with our customers to ensure the successful renewal and retention of existing client contracts. By demonstrating the value and benefits of the Progress products, you will be identifying opportunities to close more revenue and enable the adoption and expansion of our solutions by up-selling and cross-selling. Along with all that, you will also act as a trusted partner of our Tier III enterprise customers advising them on various questions and helping them tackle any challenges that they might have. Ideally, you would bring in solid & relevant contract renewals/sales operations experience in an enterprise environment, solid MS Excel skills, meticulous attention to detail, stellar communication skills and proficiency in English and German, as well as great energy and enthusiasm. 
On a typical day of the job you will: 
  • Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells, and referrals as well as identify and transfer new business leads to account management teams 
  • Reconcile orders against contract parameters ensuring proper license configurations and pricing 
  • Prepare quotes and book orders of diverse complexity to ensure proper invoicing 
  • Manage pipeline by tracking all customer activity, from prospect to deal closure 
  • Maintain an updated sales forecast in 
  • Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc. 
  • Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction 
To succeed in this role, you should be/have: 
  • Background in contract renewals, sales operations, or account management within an enterprise environment  
  • Relevant educational background in technology, business, economics, or similar. 
  • Proficiency in English and German
  • Very good command of Excel with the ability to easily interpret mathematical information 
  • Results-driven, with a customer-first mentality and eager to learn 
  • Strong communication, consultative, and influencing skills 
  • Proven team player 
  • Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements 
  • Stealth attention to detail, following and improving processes 
What we offer in return is the opportunity to elevate your game and to also enjoy:
  • Generous remuneration package
  • Employee Stock Purchase Plan Enrollment
Vacation, Family, and Health
  • 30 days paid annual vacation
  • An extra day off for your birthday
  • 2 additional days off for volunteering
  • Premium healthcare and dental care coverage
  • Additional pension insurance
  • Well-equipped gym on-site with CrossFit equipment and a climbing wall
  •  Co-funded Multisport card
  • Daycare Center for your little ones onsite
  • Flexible working hours and work-from-home allowance
  • Free underground parking with a designated space for bikes and electric scooters
#LI-DG1 #LI-Hybrid

We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

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