Includes Community Support
Web-based Case Reporting and Tracking
- Submit cases and use automatic Knowledge Base search
- Easily manage all your existing support cases
- Include others within your organization on case communication
- Escalate cases
- Close cases
- Search for existing Knowledge Base topics
- Recommend topics to add to the Knowledge Base
- Progress Alert and Notification System
- Sign up to receive proactive notification of new Knowledge Base articles, product release information or Critical Alerts
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