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May07
9:25 AM - 9:45 AM

407 ETR Scales its Mobile App to Support 2+ Million Customers

Ravi_Chander_NEXT19
Ravi Chander

Group Architect, 407 ETR

Bio:

Highway 407 ETR (Express Toll Route) is the world’s first all-electronic, barrier-free toll highway, encircling the greater Toronto area over a 108 km stretch. Although he doesn’t spend as much time crafting code as he’d like to anymore, as Group Architect, Ravi relishes his role working within Enterprise Architecture to drive forward innovative ideas that enhance the customer experience. Over his ten-year tenure at 407 ETR, Ravi helped envision the roadway’s mobile strategy, while leading the architecture and design of the real-time integration of backend data sources and cloud-based platforms. He also led the design of the cloud-native real-time tolling platform to advance streaming and real-time processing capabilities of the organization. In his free time, Ravi enjoys a great hike when the weather’s good.


Sessions:

Tue, 07 May | 9:25 AM - 9:45 AM

407 ETR Scales its Mobile App to Support 2+ Million Customers

Around the world Canada’s Highway 407 ETR (Express Toll Route) is considered to be something of a scientific marvel – and with good reason. It’s the world’s first all-electronic, barrier-free toll highway, encircling the greater Toronto area over a 108 km stretch. It’s also recognized for its safety, environmental awareness and superior customer experience. 407 ETR wants its mobile app to be central to that experience, which will provide services such as relevant trip information, tools to help customers better understand and plan their travel, personalized travel alerts and integrated roadside assistance. In this presentation, Ravi will discuss the customer experience in depth and plans for further customer engagement, as well as highlight architecture considerations that support rigid security requirements and the ability to scale a user base of over 2 million active customers.

Around the world Canada’s Highway 407 ETR (Express Toll Route) is considered to be something of a scientific marvel – and with good reason. It’s the world’s first all-electronic, barrier-free toll highway, encircling the greater Toronto area over a 108 km stretch. It’s also recognized for its safety, environmental awareness and superior customer experience. 407 ETR wants its mobile app to be central to that experience, which will provide services such as relevant trip information, tools to help customers better understand and plan their travel, personalized travel alerts and integrated roadside assistance. In this presentation, Ravi will discuss the customer experience in depth and plans for further customer engagement, as well as highlight architecture considerations that support rigid security requirements and the ability to scale a user base of over 2 million active customers.

Resources
Video
Audience

Business

Session Type

Presentation

Product

Kinvey

Topic

Mobility

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