Neil Gomes (B.Sc., MBA/MMS, M.Ed, ABD) is the Chief Digital Officer & Executive Vice President for Technology Innovation and Consumer Experience at Thomas Jefferson University and Jefferson Health System. Neil has worked for the $100+ billion, Fortune 500 Tata Group of Companies where he played a leadership role in building the intrapreneurial startup, Tata Interactive Systems, from 60 employees to the world’s largest custom e-learning development firm in less than two years. Neil left the Tata Group to complete his M.Ed. in Instructional Design at the University of South Florida (USF) whilst progressively working toward the position of Director of eTeaching and Technology and then the Director of Instructional Design and Training at USF Health. While at USF, Neil’s leadership and entrepreneurial acumen helped grow a strategic team of application developers, instructional and multimedia designers, and project managers that generated over $1.5 million in annual auxiliary revenue from research and external development projects while growing online student enrollment from 200 enrollments in 2002 to approx. 200,000+ enrollments a year by 2012, generating nearly $30 million in revenue each year. While at USF, Neil also began working toward his Ph.D., is currently a Ph.D. Candidate (ABD), has authored research articles, book chapters, and delivered several formal research presentations. At Jefferson, Neil founded the Digital Innovation and Consumer Experience (DICE) Group and drives consumer-focused digital innovation in healthcare and education via teams of digital consumer experience specialists; application, platform, machine learning, and IoT developers; simulation and UI/UX designers; trainers; documentation and support specialists; instructional/e-learning designers; and process designers. Neil also helps define innovation strategy and programs via Jefferson’s Innovation Team. He helped secure a $15+ million donor grant from the Bernie Marcus Foundation to develop a high-tech, consumer-centric, integrative health center at Jefferson and has also launched several pioneering collaborations with partners such as Google, Apple, Adobe, SAP, and IBM Watson. Neil serves as Associate Editor of the Journal for Healthcare Transformation and is a contributor toward the book: We CAN fix Healthcare, the Future is NOW. Neil is also a speaker, agile aficionado, and digital innovation evangelist.
Wed, 08 May | 1:45 PM - 2:05 PM
Improving Patient Engagement with Digital Innovation
A regular (#2) on U.S. News & World Report’s annual listing of the best hospitals in Pennsylvania, the 30,000 employees of Jefferson Health prove their dedication day after day to reimagine healthcare through education and discovery with a singular goal of improving lives. Their innovative approach to healthcare spans across the organization all the way to their approach to digital innovation. In his presentation, Neil will talk about how inventive internal applications and dashboards allow them to take a lean, agile approach to organizational management; a donor app that helped the organization raise nearly $1.5 million in the last month alone; and his role in digital innovation, which spans his work in education and includes digital learning. He will discuss the use of human centered design to improve the user experience and how to apply it to improve patient engagement in healthcare.