“Progress OpenEdge gives us the ability to offer flexible pricing models,” MacKenzie explained. “Clients can either license the software and pay upfront and pay an annual maintenance fee, or we can offer it in a SaaS model and charge customers monthly on a cost-per-pay slip produced by the system. Progress helped us developed innovative pricing models, and this approach gives us maximum flexibility in structuring our pricing to meet the needs of our clients.”
Platinum’s service bureau customers are also benefiting from migating to Platinum and gaining the performance advantages of Progress OpenEdge. According to Ryan, "By migrating to Platinum Payroll, Ezypay now has the ability to grow exponentially—technology is not holding us back anymore. Progress OpenEdge allows us to rely on a single database, and we can process payrolls much faster. Platinum has developed features within Progress OpenEdge that streamline data input, so we can more efficiently import Excel spreadsheets to load payroll data during peak periods without having to hire additional staff during busy seasons. But the main advantage of Progress OpenEdge is that we’ve never faced a corrupt piece of data, which used to happen all the time with our old system. Data integrity with Platinum Payroll has been as solid as a rock."
Powerful reporting and efficient processing create a major differentiating advantage for Platinum that's appreciated by its customers. "We have to send two files to the tax department every month," said Ryan. "It used to take us a day-and-a-half to prepare them and now it takes us about a half hour to send them to the Inland Revenue Department (IRD) and email them to clients, and the detail included in the reports has been phenomenal."
Platinum's service bureau customers have been able to more efficiently handle the inevitable busy season before the end-of-year holidays, when human resources departments have to process vacation time. "Normally we have to hire temporary staff to gear up in December, but since we deployed Platinum we've been ringing up clients at the end of the year looking for more work," Ryan said jokingly.
"Progress offers very good technical support to Partners in New Zealand, and we're just starting to explore some of the marketing support Progress offers," said MacKenzie. "We've only offered our software within New Zealand so far, but over the medium term we're considering expansion into Australia or other countries in the region, and Progress is helping us with our marketing plans."
The performance efficiencies have led to measurable advantages for Platinum customers. One customer with about 40 branches typically spent about two hours to generate payroll reports and since migrating to Platinum can now generate and email the same reports in about 14 minutes. Another client calculates quarterly bonuses in about half an hour versus the half-day it took before the company deployed the Platinum software.
Platinum has been able to differentiate its software on the performance, reliability and scalability enabled by the Progress OpenEdge platform. "We've been able to achieve incredibly efficient processing performance," said MacKenzie. "Progress OpenEdge also offers efficiencies in development. For example, we can write simple a maintenance screen in about a half an hour and can make all our reports available as PDFs that can be exported as Excel or .CSV files for analysis. Progress allows us to deliver smart reports in a short amount of time, and since OpenEdge never crashes and requires very little administration or support, it provides us with real efficiencies as we develop new features for our software."
He continued, "We're excited about our ability to offer our software as a cloud-based service and our ability in the future to leverage mobility and emerging technologies to continuously improve our product. We're evaluating adding smartphone access to our app and considering other major enhancements and we know that the OpenEdge development platform is flexible and extensible enough to allow us to rapidly add new functionality to address new market opportunities."